Customer Service
Answer the call before the _____ ring?
What are the 5 Techniques of Good Critical Thinking?
What is, 1. Analysis, 2. Creativity, 3. Communication, 4. Problem Solving, 5. Open-Mindedness
Teamwork begins by....?
What is Building Trust?
Clothes don't have to be________?
What is Boring?
When dealing with change take responsibility for what you_______?
What is, CAN CONTROL!
A business without customers is______
What is not a business?
What are some strengths of analytical thinkers?
What is, Quickly grasp patterns, structures, and principals?
Without Commitment there will be no______?
What is Accountability?
Psychology studies reveal that 1st impressions are formed within __________?
What is 7 to 17 seconds of meeting someone?
What do the ABC's of Customer Service Stand for?
What is?
A- Approachable
B- Believable
C-Committed
When handling an angry customer you must?
What is remain calm and control your tone of voice?
Finish this quote “ The essence of the independent mind lies not in what it thinks, ____________.”
What is, "but how it thinks?"
Explain Lack of Commitment?
"The most single ingredient in the formula of success is____________?"
What is "knowing how to get along with people?"
"If you want to change the world...start by_____?"
What is, "Making your bed!"
The voice your caller hears creates a ________?
What is a mental picture?
Finish this quote...."Good Communication is the bridge between________?"
What is confusion and clarity?
What are the Five Dysfunctions of a Team in order?
What is.. 1. Absence of Trust, 2. Fear of Conflict, 3. Lack of Commitment, 4. Avoidance of Accountability, 5. Inattention to Results?
What are 6 First Impression Basics to Remember?
What is..1. You are your brand, 2. Body Language, 3. Punctuality, 4. Shut off Electronics, 5. Smile, 6. Pay attention
Maint. Anchors help you maintain a positive mood.
Repair Anchors help you repair a bad mood and start feeling positive once again.
What are the Four Things Customers Want?
1. Friendly, Caring Service 2. Flexibility 3. Problem Resolution 4. Recovery
Solve this Riddle: Turn Me On My Side And I Am Everything. Cut Me In Half And I Am Nothing. What Am I?
Answer: The number 8. The number 8 looks like an infinity symbol if it's turned sideways. Cut in half, the digit looks like two zeros.
What are the Five Sources of Conflict?
What is...1. FACTS, 2. METHODS, 3. ROLES, 4. GOALS, 5. VALUES?
What are the Five Elements of Quality Service?
What is...1. Reliability, 2. Assurance, 3. Tangible, 4. Responsiveness, 5. Empathy
The Secret of your Success is in your_______?
What is your "Daily Routine?"