Fitting Room Non-Negotiables
1 Non negotiable
Introduce
-greeting
-engagement with customer
-introduce yourself and get the customer's name! (write on board)
Merry Christmas, ya filthy animals!
Home Alone
We are professional ______
Experts!
What's the best sale you've had because of your expert advice?
Which ASL(s) have gone bear hunting?
Rich & Noah
Customer comes back with a full basket of clothing, what is the next step?
All of the below
-Ask "was anyone helping you out on the floor"
-Call sales associate and let them know they have a customer
-Unload basket into room, counting as you go, keep basket out of room for "keep items"
2nd Non Negotiable
Stage the outfits
-Taking items
-Counting them (write # on board)
-Presentation of them
We elves try to stick to the four main food groups: candy, candy canes, candy corn, and syrup.
Elf
We don't pout while losing....
We have FUN while winning!
What's a time you or another associate had fun while winning?
Flashy Shirts are a must for this Sales Leader
Sean
If you see something suspicious what should you do?
-Make sure to count items and Dial *566 and give full description (may need to step out to be quiet)
3rd Non negotiable
check in w/ customer
-2 minutes
-use their name
-calling a sales associate over
You’ll shoot your eye out kid
A Christmas Story
It's not about me
We are a TEAM
When have you done something for the team without expecting something in return?
Finished number one in their area in sales back to back years before becoming an ASL
Scott - Just like the GOAT, Tom Osborne, he left on top
Customer comes out and asks for a size, what is the next step?
Call Expert that was helping and let them know the item to grab
4th Non negotiable
Include Personal touch
-Reaffirm their purchase
-Compliments
-Suggestions of additional items
Now you listen to me young lady! Even if we're horribly mangled, there'll be no sad faces on Christmas!
The Grinch (2000)
We embrace change and provide ________ to ________
Solutions to Challenges
When is a time you've embraced change and provided solutions to challenges
Which ASL has done MMA fighting?
Nate
What should you do when taking a customer to the fitting room to start a room?
All of the below
-Get their name and let them know you will assist them
-Grab their items and count
-Set up room the way you would dress
5th Non negotiable
Thank you
-Use their name
-"What else do you need help with?"
-Taking the items they don't want
Ted, put the cookie down!
Jingle All the Way
Good... That's good?
We understand good is the enemy of GREAT
Let's have an example
Which ASL has won 11 sales trips?
Amy
Customer come comes back with full cart. What should you do?
Take out the first 6 items