Nobody Does it Better
What was the first Cafe to open as part of the Soho House brand? Clue: It's underneath Soho House 40 Greek Street...
Cafe Boheme
Name the three rules within the Houses
1. No photos 2. No phones 3. No corporate attire
What is the second Golden Rule?
Welcome Me
How many standards are there?
9
What are the three sides to being On and Off?
The mental, physical and emotional
What year did Soho House originally open?
1995
How much is an Every House membership?
28,000 HKD
What should you alway use in the Second Golden Rule...?
The members first name
Within how many hours should you answer emails?
Two
Who is the Chief Operational Officer?
Martin Kuczmarski (MK)
Name three other brands that are part of the Soho House family
Cecconi's, Cowshed, Neville, Pizza East, Soho Home, Scorpios Mykonos, The Ned, Dean Street TownHouse, Red Church Street, Dirty Burger, Chicken Burger
How often does the Committee Meet?
Every three months
In which number rule should you be genuine?
TRICK QUESTION: ALL OF THEM.
After how many rings on the telephone should you offer an apology?
Three
What is the name of our associated Spa?
Cowshed
What is the name of the first House that opened in North America? Bonus point: What year?
Soho House New York. Bonus question: 2003
Are applications ever denied/rejected?
No, they remain on the waiting list
In which number rule should you physically take a member somewhere if possible...
4
We always provide our Members and guests a tailored... ?
Greeting
How many Houses do we have?
24
How many Houses have hotels attached to them?
15...16 if you included DTLA (Which hasn't opened yet)
What is the name of the membership director in Asia?
Name all 6 Golden Rules, in order...
1. Greet Me 2. Welcome Me 3. Inform Me 4. Direct Me 5. Thank Me 6. Give The Love
Name all 9 standards, in order...
1. The Welcome (Eye Contact, Genuine Smile) 2. Know Your Guest (Using first names for a tailor greeting) 3. Direct and Inform 4. A parting comment is always given 5. Phone etiquette, answer within 3 rings and if not, apologise 6. Are they a member or calling on behalf? 7. Answer emails within two hours 8. No is never an option, provide an alternative 9. Keep Members and guests in the 'know'
Does anyone know the original price of Founding Membership for the first Soho House?
£250