Office
How many cubicles are in the office?
7
What are you able to manage / book on Edge Spa?
ESPA, Acupressure, Daily admissions. View GC purchases.
When did Sojo Spa Club Open?
January 20 2017
How long should you wait between a KBS and a VSB?
2 hours
What is Ashley's extension
276
How many team members do we currently have? (Including Gloria)
12
When does Edge Spa officially roll out?
September 4th
How many floors do our guests have access to?
6 floors total. Lobby, 4th, 5th, 6th, 7th, 8th
->Rooftop garden.
What are the requirements for a group booking?
7 people receiving 7 services or more.
What departments does Ashley directly oversee?
Guest Relations, Marketing, Development, Guest Experience
Which Agent has been in GR the longest?
Tiana
How much is the pre-authorization hold a guest might see on their credit or debit card?
$1.00
Do we offer a gender neutral area for guests to change?
Yes, we have a gender neutral bathroom located on the 4th floor next to HR.
What is the time range to receive a maternity massage?
13 - 36 Weeks
What tattoo does Ashley have?
A palm tree
Name the agent who answered the most calls in July.
Makesha
Who do we reach out to if Edge were to glitch?
The Development team. Jae, Scott, Hyun, Simon.
Name all the tabs an agent should have open in order to successfully do their job.
Booker, Edge, Operator, Cloudbeds, GRA form, Group Me, Sojo website, Call log.
What is included in a KBS Deluxe?
The Deluxe KBS includes the 30 exfoliation + a 30 min body treatment including an oil rub, milk rinse, and shampooing and conditioning of the hair.
When did Ashley join Sojo Spa Club?
2018
Name 1 of the 2 Office Mascots
Snowman or Turkey.
How do I lock a therapist in Edge?
Under "Gender Preference" select preferred therapist
How many hotel rooms does Sojo currently have?
22 Rooms Total
1 King ADA 13 King
4 Doubles
2 Jr Suites 2 Corner Suits
What is the difference between a 30min Shiatsu and a 60 min?
the 30 Min is only face down. The 60 min is face down then face up.
What is Ashley's Job Title?
Executive Director of Marketing & Business Development