SOLAR FACTS
SCRAM PROCESS
CUSTOMER FAQs
RDS GUIDELINES
PHONE CALLS
100
What is the best side of the home for solar?
The south side
100
What is SCRAM?
SCRAM is our CRM program where we handle all customers pre-sale/pre-appointment.
100
If the power goes out, will the customer still have electric?
No. This is a way of lowering your electric bill, not going off the grid.
100
Where can the RDS Guidelines be found?
On your shared drive in Google Drive
100
What number must you dial to dial out on our phone system?
9
200
How big are our solar panels?
3X5
200
What must you add every single time you update a customers file?
A status update
200
Can the customer add more panels to their solar system once its built?
No - we max out the system at the time of design/building
200
In what state can we work with Municipal Electric companies? Is this a free program?
Massachusetts. No it is not. This program is a finance option.
200
Do we cold call customers?
No we don't. All of our leads are warm-hot leads!!
300
Do we install ground mounts and if so, where?
Yes but only in California at this time
300
After we confirm an appointment in Scram - what other step must we take to make sure we have availability?
You must go to the Confirmation Availability shared drive to ensure we have availability for the appointment
300
If a panel comes off or stops working, do I need to fix this myself?
No. We are fully responsible for the panels. We maintain, monitor and take care of the system for you.
300
What region (state) has their electric provider as LIPA?
Long Island
300
How many phone calls (in and out) should you be making to be successful?
100+ a day
400
What is our minimum size system?
14 panels
400
What is the difference between an unscheduled lead and an unconfirmed lead?
Unscheduled is a lead without an appointment Unconfirmed is a lead with an appointment needing confirmation
400
Can I buy the system?
We do have prepaid options available as well as the free program. The solar specialist can explain to you at the consultation.
400
What states do we currently work in? NJ, NY, CA, CT, ......
MA
400
If you get a call for someone in another department, what is the proper procedure?
Pull up their extension using the direct lines shared drive - transfer the call and explain the situation to the employee. Do not blind transfer.
500
What is the largest solar power generating system in the world?
Ivanpah Solar Electric Generating System - Owned by NRG Energy and Google
500
After we confirm an appointment, what happens next?
The design team analyzes the home to make sure it fully qualifies and pre-designs a system for it.
500
What program do we use to do our soft credit checks?
We use Experian
500
What is the minimum credit requirement for all regions except MA Municipal?
720
500
What is our phone number?
732-820-1041
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