NH SOLAR PAYOUT
REFUND PROCESS NH
CT SOLAR PAYOUTS
REFUND PROCESS CT
Acct check, refund?
100

What tariffs can get a refund in NH?

Cogen/Standard & Alternative NM

100

How do I process a refund for standard/cogen customer?

If under $600.00 process refund in C2.

Tariff payments over $600 require W9 forms. W9 must be returned and emailed to approcess@eversource.com. 

  • BCC will confirm that W9 has been received, and then obtain the vendor code from Michelle Downer. Then can process refund in C2.
100

What tarriffs can get a refund? 

Rider N 980 Class 1, Netting, Buy all

100

What is the process to refund a request for N/980 Class 1? 

Customers bank carries over througout the year, and automatically cashes out as an on bill credit with the March cycle bill. Once the credit is applied to the account, you can issue a refund following the normal process in KB and selecting CT-SOLAR REFUND as the Reason.


100

What tarriff are they on? 51-454421173

Rider N 980

200

Can a group host get a refund?

N/A. Group hosts are set up through DOE. The customer would have to reach out to them.

200

How to process refund for ALTNM?

If under $600, process refund in C2.

If over $600 advise the customer that we must receive the W9 to complete their refund request (if applicable)

Once received vendor code is noted email NHCogenbilling to process refund. 

200

What is the compensation for N/980 Class 1?

RT-LMP = Real Time Locational 

Marginal Price set by ISO-New England as hourly

clearing price of electricity.


200

How do you process a refund for a Netting customer?

Customers on Netting tariff are not eligible for a refund unless the account has been closed/customer moves.

Will auto refund if credit available when account closes.  

200

What tarriff are they on? 56385569058

ALT NET METER

300

What specifics qualify Cogen and ALTMN for a refund? 

For Cogen- must have over 600KWH in bank and will get a letter if applicable to them. 

For ALTNM – Only if they have over $100 in credits as of March

300

What is the process for group hosts?

N/A –group hosts are set up through the DOE. 

300

What is the compensation for a Netting customer?

  • Based on application year. Current retail rate plus:2023: $0.0318 REC payment

    2024/2025: $0.00 REC unless customer qualifies for low income or distressed 

300

What is the process for Buy All customer?

*These steps only apply to Buy All customers who receive on bill credits * Customers who receive on bill credits are eligible for a refund once per calendar year. The first cash out has to be at least 1 year from initial PTO, and the following cash outs can only be issued yearly thereafer. Refunds are issued as normal in C2 using CT-SOLAR REFUND as the Reason.


300

Can I get a refund? 51-736860149

Yes, but only when their bank cashes out after March cycle if has banked KWH.

400

Can a COGEN customer get a refund because they are moving out?

No, these credits stay with the site. Will transfer to new customer. 

400

If we have notes of a previous W9 / Vendor code – do we need a new w9 for refund?

No, if we have a previous W9 in notes, it's the same annually, note the account and take proper action. (refund or email cogen)

400

What is the compensation for Buy All? Who can I email to confirm?

Based on application year (REC’s are included in pricing):
2022/2023: $0.2943/kWh

2024: $0.3189/kWh 

2025: $0.3195/kWh

Email : ctresirenewables@eversource.com

 

400

What is the process to refund VNM request?

Follow steps provided in KB Entry Virtual Net Metering Refund Process.

Link to Virtual Net Metering (VNM) Refund - C2


400

Can I get a refund, 568121156?

Cogen site, only if they have a bank of over 100$ in March. 

500

What KB can I find this information on? 

KB - Determining if a Net Meter Customer Qualifies for a Refund && Net Metering Tariff NH - Yearly Payout


500

Do we refund the amount on the letter?

No, we refund the amount available at the time of refund NOT what's on the letter.

500

Do we need to speak to the COR to process refund?

YES - For both CT and NH, in order for us to issue a refund due to Net Metering, we must speak to a Customer of Record. Third parties are not eligible to request refunds due to Net Meter credits.

500

What is the process to refund N980 NON class 1? 

Refunds are issued manually. For questions about refunds on this tariff, please reach out to Craig Holmes.


500

This customer wants quarterly payouts, are they eligible? 56770931038 if no, why? 

Yes they are eligible. ALTM and non res.

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