Benefits
This was removed from NDT Templates effective 2/21/2019.
What is the GPID?
These cases will be reviewed by the Senior Compliance Analyst- Client Services (currently Tarah Leeser).
What are Closed- No Response Cases.
This is the intentional effort across Client Support Services to provide the best in service.
What is Service Culture?
The president of DBI.
Who is John Biwer?
This is the platform that Mercer Marketplace clients will migrate to by 2022
What is Mercer Marketplace 365 +?
This transit authority experienced a payment processing issue where transactions duplicated between 12/19/2018 and 1/14/2019.
What is the Metropolitan Transit Authority in NYC?
As of 2/7/2019, this is displayed on a client's LEAP™ account when applicable.
What is COBRA Negative Remittance Balance?
This is the act of focusing on understanding the customer's issue in a caring way, putting our own opinions aside to listen and learn about the experience and how we can help resolve.
What is empathy?
This is the largest ocean.
What is the Pacific Ocean?
This is the procedure that should be utilized when a client would like to add a line of business or new clients reach out requesting information from DBI.
What is the Sales Request Procedure?
As part of the 2/7 LEAP™ release, an update occurred on the Benefits Renewal Guide to fix an issue so this section could be completed.
What is funding?
This Crystal report will help Direct Bill client reconcile premium payments from Leave of Absence (LOA) members.
What is SPM Reconciliation Report?
This is the act of taking personal responsibility of an interaction in a timely manner by providing solutions, offering options and following through until resolved.
What is ownership?
This food is named for a major port of Northern Germany.
What is hamburger?
This is offered as a course to attend whenever there is a system release for Software & Product Development.
What is Tech Lounge?
A change was made for PS Benefits Representatives to only include this on the notes.
What is contact type?
This notification was updated to include language that discloses to the member may be paying administrative fees.
What is the Direct Bill Welcome Notice?
This is the act of solving and improving the experience of the customer in a positive and friendly manner.
What is being helpful?
This is the number of engagements that occurred since the inception of the Solution Analyst team.
What are 6 engagements?
The size your inbox will need to be by March 31, 2019.
What is 5 gig?
This is the date 5498 tax forms were available on the consumer portal.
What is 1/28/2019?
This update was added at the end of January to the Participant Educational Guide advising in this scenario if dependent children need to be offered COBRA, they will each have their own accounts.
What is death of an employee?
The analogy that was used in a Simple Truths of Service to face life's storms
What is Be A Buffalo?
The average distance an typist fingers travel on an average work day.
What is 12 miles?
The percentage of Julies that attended a webinar in 2018.
What is 24%?