BMD
TMD
"House"
CRM
Payments
100
Customer
What is a Business partner?
100
A Building or Units within a Building.
What is a Premise?
100
Building or Piece of property linked to the supply network.
What is a Connection Object?
100
CRM stands for...
What is Customer Relationship Management?
100
Business Partners must create a MyAccount login to take advantage of paying their bill online.
What is False?
200
_______________ number starts with a 1 and is 10 digits long.
What is a Business Partner Number?
200
TMD
What is Technical Master Data?
200
A unique identifier to which deregulated service is supplied.
What is POD (point of delivery) ?
200
The three areas of the CRM Interaction Center.
What is Customer Information, Alerts, and CTI?
200
_____________ is used when processing payments online and over the phone?
What is Speedpay? or What is Western Union Speedpay?
300
A Contract Account is associated with only one premise
What is True?
300
You must have this before you can have a premise
What is Connection Object?
300
This is an agreement between a utility company and the BP concerning the service to be provided.
What is a Contract?
300
Click on _________ to send an Exception.
What is BPEM History?
300
Near Real Time Payment notifications reduce the A/R balance and will cancel a pending disconnect if ______ is paid.
What is 75%?
400
Dunning activities will occur on this level.
What is the Contract Account?
400
Links TMD to BMD
What is Installation?
400
Contract or Contract(s) of a business partner that have the same payment and dunning data.
What is a Contract Account?
400
Legacy Systems.
What is C3 and CIS?
400
__________________ pays current charges before paying outstanding items.
What is payment posting logic?
500
A Contract Account is only created at ______.
What is Move In?
500
Six Objects of Technical Master Data
What is Connection Object, Premise, Device, Device Location, Point of Delivery and Installation?
500
Physical object used to measure, modify or control consumption, including meters, loggers and ripple control relays.
What is a Device?
500
A single match from the IVR will automatically populate which screen when transferred to a CSR.
What is Data Overview?
500
Six ways a business partner may pay their bill.
What is mobile app, online, in person, mail, automatically (direct debit/autopay), and over the phone?
M
e
n
u