SR Features
Third-party that SR uses for phone integrations/ referrals.
Who is GoTo?
Phone Integrations: MA uses Mango for phone referrals with no current integration. SR uses GoTo with a full integration that provides an office this feature when a patient calls.
What is "Patient Info Pop-Ups" or Call Pop?
Location of Support Team
What is the US?
Dashboards: RW and MA provide insight for offices to better performance. MA gives office specific information. RW provides this type of information. (This question is low-key a "guess what's in my head".)
What are tips and tricks?
Hosts an office's website.
Who is RevenueWell?
Process for messaging large groups of patients.
What is batch messaging/ criteria based groups?
Automated Reminders: Text and email are offered through SR and MA. SR provides this option for confirmations.
What is voice calls?
Third-party used for payment solutions.
Who is Rectangle Health?
Appointment Reminders: RW and MA both offer text and email reminders. RW provides this additional delivery option for reminders.
What is a postcard?
DOES NOT allow the user to customize digital forms/packages ON THEIR OWN.
Who is MA?
"Conversations" is the two-way texting platform. Patients can initiate a conversation via text or through this option.
What is the website widget?
Online Booking: SR captures this information prior to a patient booking their appointment. MA does not.
What is insurance? (Collected via data entry or image upload)
Benefit of "Consult Mode" through ADA TV
What is higher case acceptance, patient education, entertainment, medical explanations, etc?
Messaging: RW and MA both offer messaging in English and Spanish. MA also offers messaging in these 2 languages.
What are French and Chinese (traditional and simplified)?
Can create specific texting/marketing groups based on ledger date, insurance, provider, etc.
Who is SR?
Viewable information provided on the "SR Reputation Engine" (1 of 3 possible answers).
What are reviews received, review sentiment, analysis of 5 location competitors?
Filling Cancelations: MA uses a targeted short notice list to message patients. SR messages patients from this list.
What is the waitlist?
"Insights" (RW Dashboards) primarily track 1 of these 3 key statistics.
What is no show rate, case acceptance, or active patients?
Online Reputation: RW and MA provide options for patients to leave online reviews to Google. An office using RW can additionally choose to post reviews in 1 of these 2 places.
What are Yelp or a microsite?
Recognizes patients who have not booked outstanding treatment and automatically sends a reminder via email, letter, and text.
Who is RW?
Tool used to communicate treatment plan dentals.
What are Secure Documents?
Mobile App: Both platforms allow texting/ viewing schedules through the mobile app. SR provides 2 additional features that MA does not. (Name 1)
What are telehealth/video calls and team chat?
Only product endorsed by this major group.
Who is ADA Member Advantage?
Forms: RW and MA both can send digital intake forms. A form through RW must be filled out here.
What is the patient portal?
Who is SR?