A user added a valid access code at the keypad but the PIN could not be verified
What is an Invalid PIN
100
A burglary point has been violated or breached
What is a hard alarm or burglary alarm
100
Dispatch then notify the customer from the call list.
What is Action 1
100
This is a signal that a customer can send to establish a connection from their panel to our receivers
What is a Keypad test signal/equipment test
100
We must always get this information from the agency dispatcher prior to disconnecting our call
What is an operator name or ID
200
On a 3000 or ADV Plus panel, the arm/disarm code is made up of the Access code in addition to this
What is a PIN number
200
A device on the fire protection system has been activated
What is a fire alarm
200
Call premise to verify, if no answer, Dispatch then notify through the call list.
What is Action 7
200
These phone number(s) can be found on the Communications Tab
What is the primary and/or secondary number to the alarm panel
200
This is the amount of time we must wait before calling the agency back to see what occured as a result of the disaptch.
What is 30 minutes
300
A 2 minute lockout from the keypad will occur when you enter this after 4 times
What is an Invalid Access code
300
The frequency of breaking glass has been detected
What is a Glass break alarm
300
Call the premise, if no answer then call customer via the call list for dispatch instructions. If no answer, dispatch.
What is Action 8
300
This system communicates alarm activity in the event that communication is lost to the primary Sonitrol system.
What is a back up system
300
Calling the agency back to get the results of our dispatch is called
What is a disposition?
400
This signal is generated when the alarm system has not been armed by the customer by a designated amount of time
What is a Late to Arm
400
This occurs when an Access door is held open longer than the allowed time
What is a Door Prop
400
Dispatch immediately then call the location. If no answer, notify through the call list.
What is Action 3
400
This signal indicates that the primary phone line to the alarm panel may have a problem and the system is now communicating on a secondary line.
What is Phone line 1 down
400
This is the maximum amount of time a fire system or a system with a fire alarm point can be placed into test without us having to notify the Fire Department.
What is 8 hours
500
This mode of arming allows me to move around the interior of the building while still having perimeter protection
What is Occupied mode
500
This signal indicated that all alarm points on this module is not functioning properly and may cause the customer problems with arming.
What is a LEM down
500
DISPATCH IMMEDIATELY- WAIT 1 HOUR AFTER THE ALARM WAS RECEIVED, CALL PREMISE IF NO ANSWER NOTIFY FROM CALL LIST.
What is Action 5
500
This screen allows us to see what alarm panels are currently connected to our receivers
What is the receiver state screen
500
This is what you would give a dispatch agency when they ask YOU for YOUR operator ID