Arm/Disarm
Alarm Signals
Name that keypad
Communications
Dispatching
100
A user added a valid access code at the keypad but the PIN could not be verified
What is an Invalid PIN
100
A burglary point has been violated or breached
What is a hard alarm or burglary alarm
100

To send a keypad test signal - Press the test button.

What is a new generation keypad - FlexIP, Intellibase, Flexibase

100
This is a signal that a customer can send to establish a connection from their panel to our receivers
What is a Keypad test signal/equipment test
100

We must always get this information from the agency dispatcher prior to disconnecting our call

What is an operator name or ID

200
On a 3000 or ADV Plus panel, the arm/disarm code is made up of the Access code in addition to this
What is a PIN number
200
A device on the fire protection system has been activated
What is a fire alarm
200

To send a test signal - press Star + Enter

What is a 3000 keypad/ LED keypad

200
These phone number(s) can be found on the Communications Tab
What is the primary and/or secondary number to the alarm panel
200

This is the amount of time we must wait before calling the agency back to see what occurred as a result of the dispatch.

What is 30 minutes

300
A 2 minute lockout from the keypad will occur when you enter this after 4 times
What is an Invalid Access code
300
The frequency of breaking glass has been detected
What is a Glass break alarm
300

To send a test signal - press star, call, and then yes

What is an advantage plus keypad/ LCD keypad

300
This system communicates alarm activity in the event that communication is lost to the primary Sonitrol system.
What is a back up system
300
Calling the agency back to get the results of our dispatch is called
What is a disposition?
400
This signal is generated when the alarm system has not been armed by the customer by a designated amount of time
What is a Late to Arm
400
This occurs when an Access door is held open longer than the allowed time
What is a Door Prop
400

Pressing select, then entering their code, will allow the customer to access the system menu

What is a new generation keypad (Flexip, Ibase,Flexibase)

400
This signal indicates that the primary phone line to the alarm panel may have a problem and the system is now communicating on a secondary line.
What is Phone line 1 down
400

This Police Agency will not allow you to call for a disposition

What is Shreveport PD?

500
This mode of arming allows me to move around the interior of the building while still having perimeter protection
What is Occupied mode
500
This signal indicated that all alarm points on this module is not functioning properly and may cause the customer problems with arming.
What is a LEM down
500

You receive a program mode enter or program mode exit

What is a new generation panel (Flexip, Ibase, FlexIP)

500
This screen allows us to see what alarm panels are currently connected to our receivers
What is the receiver state screen
500

This is what you would give a dispatch agency when they ask YOU for YOUR operator

What is your name or operator ID ?

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