resi fire
how many calls do we make before calling the fire department and why
1 call to premise check if they are safe and if assistance is needed*
who do we call first for this type of alarm
the fire department
Ehanced Call Verification
2 calls or all ecv or if the member states they need dispatch.
Why do they call Carbon Monoxide “The Silent Killer”
Carbon monoxide (CO) is a poisonous, colorless, odorless, and tasteless gas. You can inhale carbon monoxide and not even know that CO is present.
Do we use 2 way
*Fire Alarms ONLY: Do not use Two-Way. If the site/1st RP number dialed is busy, only call once and continue to dispatch.
how long can we puta Fire systems on test for
in commercial buildings its 24 hours and residential is up to 1 week
Stop all processing finish call adv cancel received in vm and attempt to cancel pd
How does a cancel effect the process for this alarm
what is the first step for CO alarm
Notify at Premises and let them know FD WILL be sent
we cannot ignore CO alarms the FD may not show up after speaking with RP but we need to request dispatch per our SOP
can you cancel fire with sms
Cancel Signals received with fire alarms do not affect us working the signal. This includes Cancel Signals from the panel and Cancel Requests from Rapid SMS or an external app.
What is required cancel on a commercial fire alarm
***Password is required to cancel a commercial fire alarm
when do we dispatch on these alarms
if call list is exhausted or if we have called 2 contacts and all ecv's listed OR if a member request it
What is the procedure when the business has patrol response
We go through call list and ecv then dispatch patrol, no need to call entire call list full clear guard dispatch.
What should we advise the member when we speak with them
Members should be advised to wait outside for the FD to arrive.
What is different about fire alarms with guard service
we can send the guard to meet the FD on scene, guard will only respond if the fd is enroute
What is the building on fire in the SOP for commercial fire procedure
Safe Way, wasnt too safe was it :O
on resi account with patrol, when do we call the patrol service and after we dispatch what do we do next
After we call prem and ecv we are going to dispatch patrol, no further action required full clear guard dispatch
What is the difference between a cancel and restore
Cancel means someone disarmed the system, where a restore means the triggered zone is no longer triggered and is ready to trigger again. Example a door was opened triggered the alarm then closed RESTORING the zone, if opened again it will alarm another signal
Can you cancel a CO alarm
With this type of alarm a CANCEL means nothing!!
We will not attempt to cancel FD on any CO Detected even with valid passcode
how many attempts are made on bz signals number
*Fire Alarms ONLY: If the first number dialed is busy, only call once and continue to dispatch
If the person on site has states everything is NOT OK, how do we proceed
Advise them that FD is on the way and ALSO call the call list until another contact is notified of event. This could be considered more of a courtesy call.
What is a blue cancel vrs a red cancel
Blue cancel is a disarm from the panel or the app and a red cancel would be a customer requesting cancel through sms that would require a valid code
can we disarm the burglary system for the member on a commercial case if they provide us with a valid passcode and they are on the contact list
no we in the monitoring station cannot arm or disarm any system residential or commercial
When is the last time the CO sop was updated
1.3
5/14/2022
Updated action plan rules, edited flow charts to match.