Inventory Accuracy
What step is required when processing a return at cash in order to receive the returned product back into our inventory?
Tap the RFID in with the RFID scanner.
What is the UPH (units per hour) for completing Refill according to SOPs?
30 units in 33 minutes.
How do you transfer a product out of our inventory to "Online Sold" when processing BOPIS or SFS?
Scanning QR code when prompted in PPS App.
When can you receive inventory?
ONLY outside operating hours.
What supplies should be kept at the OMNI Station?
A) Cash Supplies
B) OMNI and Shipping Supplies
C) Cleaning Supplies
D) All of the above.
B) OMNI and Shipping Supplies
What do you do when you see a rogue tag?
1. Identify the tag to sold using an RFID wand or with a BBR using the QR code.
2. Place the tag in the drawer at cash above the unscans bin.
What should the refiller do to avoid over-filling unshoppable areas?
Check floor quantities using the refill list on ID Cloud, or manually check the floor when running batches to the floor.
(100 pts) How many orders of SFS should be completed within one hour?
(100 pts) What must be completed after completing the orders at the end of every scheduled OMNI shift?
15 orders per hour.
Clean up station and put away half sheets of shipping labels back into the printer.
What are the three categories of shipments that we can receive and on what days are they received?
Alloc F, Alloc B, and Replen.
Alloc F and Alloc B on Tuesdays/Fridays
Replen Tuesday-Saturday.
What role is responsible for ordering supply requests?
AM OPs or Store Manager
What is the procedure for returning a product without a tag back into our inventory at cash?
1. Check size tag or size sticker in one of the pockets to find the style ID.
2. Type style ID in when prompted to tap RFID, then select size and color to add product into transaction, or use Item Lookup using the style ID to find the sku.
3. Write the sku associated with the style ID on a hangtag and rubber band to product and place in needs-a-tag bin.
What do you check and process between every refill batch? How do you process these?
Sensored cash go-backs.
You process them by bringing them to the BOH, prepping them for the floor, then putting them away at their destination on the floor.
What are the steps before cancelling when you cannot find a product?
1. Use "Availability" function in wand to determine if on the floor or BOH, then wand for it.
2. Ask for a second person to look using the wand.
3. Record shortage in Excel Spreadsheet.
4. Cancel order in PPS app.
(150) What roles does the inventory processing assembly line consist of?
(150) What are key responsibilities of each?
2. Bag Opener - Opens boxes, opens poly bags, taps each carton ID with RFID wand, counts boxes, records units and carton IDs received.
Sorter - Assesses floor quantities and areas needed for plumping, sorts product by destination, sizes product if able to, passes sorted product to runner.
Runner - Preps product for either floor or BOH, destocks product according to BOH Organization SOPs.
What two places can accessories be stored?
SOTL Drawers
Near the control room in BOH, not touching electrical wires wall, and on pegboards.
Receive the package with an RFID Wand, using the Pick Ups tile in ID Cloud. Select backroom as the location to receive. Make sure that this is done ONLY before open or after close, and away from any unprocessed inventory boxes.
(200 pts) What are the steps for picking, prepping, and running refill?
(200 pts) What are the max batch sizes for each step?
Picking - using the RFID wand and refill list in ID Cloud, filter the refill list by category, then pick products. Batch size = 30
Prepping - at the refill station, prep products for the floor by hanging or folding them accordingly. Batch size = 30
Running - Transferring and putting product away on the floor. Batch size = 15
What is the procedure for cancelling OMNI at close?
1. Using BBR App, look for any orders that are listed as "Cancel at close"
2. Orders that are nowhere to be found in FOH and BOH, mark as "Picked Up By Guest"
3. Orders that are found that are listed as "Cancel at Close" must be cancelled through the PPS App
4. Take the product from cancelled orders, identify them, release their "Online Sold" status, and re-sensor and prep for the floor.
Who are the BOH Specialists? Hint. There are 6
Celia, Chiara, Hannah, Drew, Jordyn, Lorena.
How is product organized in BOH?
By activity. Women's OTM, Women's Run/Train, Men's OTM, Men's Run/Train.
An unscan or damage is processed as a return at cash, using a default sku. At end of night, you are completing unscans. Which sku do you use to program the tag? The Default or Actual sku?
The default sku. Tags must be programmed using the exact sku used at cash.
What are the End of Shift tasks, according to SOPs, and required to be completed by end of refill shift?
1. Putting all refill and go-backs product away
2. Charging all RFID Wands and putting away devices in BOH.
3. Cleaning up Refill station.
When packing an order, you receive an error message that a shipping label cannot be generated. What do you do next?
Check for typos in the address listed under "Guest Additional Information"
If there are typos, create a new label using FedEx Manager, check the box for "Manual Tracking" in PPS App, and enter the new tracking number. If there are no typos, partner with a lead.
What do "Special" boxes contain?
Markdowns.
Where do you find SOP guides in BOH?
On cork board by BOH Bathroom and on whiteboard above the stairs.