Yellow
Which towing equipment is best for transporting a vehicle without any of its tires touching the road?
Flatbed
A vehicle is stuck in a ditch and must be lifted before it can be recovered. Which equipment is most appropriate?
Boom
What is the most common result of dispatching the wrong service type?
Failed Dispatch
What is the primary difference between a Fifth Wheel Hitch and a Gooseneck Hitch?
Fifth Wheel uses a plate-style connection while a Gooseneck uses a ball-and-coupler system?
A customer has a disabled front-wheel-drive vehicle. The tow provider only has a wheel lift available. What additional equipment may be needed?
Tow Dolly
Customer is having issue for Blown head gasket, but doesn't know what service they need
Tow
How many callback attempts should be made after a missed call?
Two callback attempts
Which account should agents choose for retail customers?
Cash/Private Retail Customer?
What should always be added even when a caller is only shopping around?
Dialpad Notes
A light-duty vehicle needs a standard tow. What priority should normally be selected?
Normal Priority
Which Towbook option should be selected for a brand-new service request?
New Call
What should never be forgotten when processing a remote checkout?
Valid ID
If a customer asks whether you are local, should you avoid answering?
No, answer confidently that you are a local towing company
A customer requests a tow for a horse trailer carrying two horses. What critical question should a dispatcher ask before assigning a provider?
Are there horses currently inside the trailer?
What is the first document needed to strengthen a dispute defense?
Work Order
Sending a mechanic when a tow is needed often results in what operational issue
Delays in Resolution
True or false: A gooseneck hitch uses the same connection style as a fifth-wheel hitch.
False
A customer calls requesting a mobile mechanic because their vehicle won't start. During probing, they mention the starter has already been replaced twice and the vehicle now has electrical smoke coming from under the dashboard.
Tow Service.
Electrical issues involving smoke create a safety risk and may require shop diagnostics that cannot safely be performed roadside.
True or False: A tire change requires the customer to have a spare tire available in most cases.
True
A customer says they need a tow from Point A to Point B. Later they mention the vehicle is upside down in a ditch.
What critical information changed?
The job is now a recovery, not a standard tow.