A
What is the most common Check Hold we see?
Large Deposit or New customer Hold
What would prompt every banker cash box to be audited in the same day, including the vault?
When there is a cash over/short of $500 or more
What will prompt a returned onboarding letter?
Who will the incident be assigned to?
Failure to obtain a valid address.
Your branch managers.
can a customer enroll is e-docs on a branch computer
Absolutely not.
How often do we check our ATM for skimming devices?
2 times a day!
No. Only businesses with a night drop agreement can
What do you show the person approving the hold form before they approve?
The calculator showing the math for the transaction.
You authenticate the call- obtain consent from customer to be recorded, send them an RSA token, ask 2 authentication questions
What hold supersedes all other check holds
New customer holds
What prompts a repeated overdraft hold?
Customer has overdrawn their account more than 6 banking days in 6 months.
Who is able to preform an audit?
Managers, ABM or Relationship bankers. (relationship bankers if they are authorized)
How often do we fine count the recyclers for an audit?
1 time a year the recyclers will need to be fine counted
What do you do if the opening signal is not out by 8:30am?
You call the opening person and ask "do you have time to take a survey?"
Who can do a medallion stamp?
Only the branch managers
What day of the month do audits not count?
trick question! the only time an audit will not count is if done on the last day of quarter.
Where is the branch robbery kit?
Vault room
If you are going on planned PTO for 7 business days, would you need to be audited?
Yes! 5 or more planned PTO days would result in a vacation audit.
When do you run a OFAC?
Before issuing a bank check
Where can you find account disclosures?
retail sharepoint page
When would you fill out a SAR (suspicious activity report)?
ANYTIME SOMETHING IS SUSPICIOUS! Anytime you feel like something is right.
How many fire extinguishers are there in the branch and where are they located?
3! in vestibule, back of the branch near exit door and in the break room
Do we charge for temp checks?
Yes, $1 per temp check
Do savings accounts have a hold policy?
Yes! Bankers will hold checks being deposited into savings account for the same reasons outlined by Reg CC but will be held differently Held for 5 days, No Funds made available next day, No hold notice (verbal notice).
Which Kyle does what?
Kyle Martin-CRA officer
Kyler Leary-BSA officer
In case of a disaster who would you call (2 departments)?
IT & Retail operations