Category 1
Who are we Accredited by?
Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
What are the 4 types of questions we use when practicing effective questioning?
- Open ended
- Developmental
- Fact Finding
- Closed Ended
We use _______ questioning during an infogather to help us:
- Gather valuable information
- Engage others
- Deepen our understanding
Effective Questioning
What 3 things do we Build Value in during Step 4 of the Interview Flow?
1. School History & Program Information
2. Financial Aid & Tuition
3. The Tour (features, benefits, support services)
An AO calls a Prospect and the prospect answers by saying "Hello" then immediately hangs up. What is the Lead Status now?
Prospect- The prospect never confirmed their name so we cannot consider it Contacted.
A student has concerns about going to South College because they have never heard of us.
Which feature would you tell the student about to ease their concern?
History of South College & Regional Accreditation
Which feature approves South College for federal financial aid (Title IV funds)?
Regional Accreditation
While talking to a student, they mention they have academic concerns about some of the classes they will have to take for their program.
Which feature would you tell the student about to ease their concern?
Tutorial Assistance
A student says they want to graduate as soon as possible.
Which feature will allow them to get into the job market sooner?
Year-Around Scheduling
A student asks about employment after graduation.
Which feature would you discuss with the student?
Career Services Department Assistance
An AO calls a Prospect and gets no answer so they leave a voicemail, send an email, and send a text message. The Prospect responds to the text message and asks if she can know when the next term begins.
What should the Lead Status be now?
Contacted
The following actions take place on what platform?
- Application
- Qualify
- Financial Aid
- Enroll
EP / Broadleaf / Anthology
An AO calls a Prospect, completes an infogather, and schedules an appointment for the student to come in to tour the school. What 5 steps does the AO need to complete in SalesForce after the call?
1. Update Lead Status to Contacted, then to Appointment Scheduled.
2. Set event in SalesForce for student appointment.
3. Sent a text/email to the student to confirm appointment date and time.
4. Update SalesForce Quick Notes.
5. Update SalesForce Interview Notes section.
The following actions take place on what platform?
- Enroll
- Schedule, parking pass, ID, meet with Advisor
- Welcome Session
Campus Nexus
The following actions take place on what platform?
- Lead received
- Lead assigned to AO
- Attempt to contact
- Attempt to set appointment
- Interview
SalesForce
What is Proof of Graduation?
Student states on the application that they are able to provide proof of high school graduation from an acceptable high school, or the completion of their GED, or the completion of the HiSET.
Correctly say the introduction and purpose of an initial call with a student
"Hello, may I speak with _____?"
"Hello, _____, this is (your name) from South College on a recorded line. How are you today?"
"Great! I am calling because you requested information on one of our programs. Tell me about what program you are interested in."
"That is great, and I think we can help you with that. I would like to learn more about you, your background, and your future goals to determine if South College is a good fit for you and if you're a good fit for South College. So, tell me about yourself!"
What all should take place during a student appointment (From beginning to end)?
- Review school history and program information
- Review Financial Aid & Tuition script
- Tour student (review features & benefits)
- Ask student final temp check: "why do you think you're a good fit for South College?"
- Offer student the application
- Assumptive transition to the Wonderlic (student meets GAR)
- Student meets with FA & agrees on funding plan
An AO has an appointment scheduled for 2:00pm. It is now 2:15pm and the student still has not arrived or answered for their appointment, what are the next steps the AO should take?
1. Call the student to see when they would like to reschedule for.
2. Change Lead Status to Interview Rescheduled if, the student has another day and time on the calendar now.
or
2. Change Lead Status to No Show if you do not get an answer or reply from the student, then continue reaching out to try and reschedule.
There are 6 key parts we must include in an initial call with a student in order for it to be successful.
What are each of those 6 steps that we must include? From beginning of that call, to the end.
1. Introduction/Purpose
2. Information Gather (Effective questioning/active listening)
3. Summary/recap
4. Program recommendation
5. Schedule appointment
6. Ask for referral
A student has met with you for their appointment, but they are not enrolled yet. So, what 4 steps now need to be completed before a student can be enrolled?
1. Complete an application
2. Meet general admission requirements
3. Meet with Financial Aid and agree to an estimated financial package
4. Pay the $50 application fee
What is the current student to instructor ratio for campus/online? (answer can reflect the ratio for the campus type you will be working at.)
On Ground- 18:1
Online- 24:1
CBE- 1:1
What are the 6 possible ways that a student can meet General Admission Requirements?
1. Wonderlic
2. SAT 830 / ACT 17
3. High School GPA 2.0 / GED 165 / HiSET 15 out of 20 on all 5 subtests
4. Complete a SC CERT program with 2.0 GPA
5.A.S. degree or above from an accredited U.S. institution with a 2.0 GPA
6. Diploma/CERT credit of at least 36 quarter hours (24 semester hours) from an accredited U.S. institution with 2.0 GPA
What are the 8 Regulatory DONT'S?
- Guarantee job placement
- Guarantee transfer of credits to our institution or another institution
- Guarantee what financial aid a school will be eligible for
- Give out salary expectations
- Fill out any application materials or documents on behalf of a student or their parents
- Handle or administer evaluations or entrance tests
- Pay for or loan money to a student for any of their fees
- Offer the student anything of value to entice them to enroll
What are the 7 steps in the Interview Flow?
1. Introduction-Purpose-Building Rapport
2. Information Gather (InfoGather)
3. Summary & Program Recommendation
4. Building Value
-School History & Program Information
-Financial Aid & Tuition
-Tour: Features, Benefits, Support Services
5. Offer & Complete the Application
6. Meeting General Admissions Requirements
7. Meet with Financial Aid