EMS
This support model is reactive rather than proactive.
What is EMS?
This support model is proactive and includes regular monitoring.
What is MS?
Customers moving from EMS may receive a special discount if they are part of this program.
What is an EMS/ePod customer?
These are the five OEMs that ePlus supports reactively under EMS.
What are Cisco, NetApp, Pure, Palo Alto, and Check Point?
These are three things the MSC does as part of proactive monitoring.
What are incident monitoring, availability monitoring, and performance reporting?
Customers gain this resource and cadence when transitioning to Managed Services.
What is a Customer Success Manager and Strategic Business Review (SBR)?
This type of device insight appears in the executive dashboard and highlights vulnerabilities.
What are PSIRTs?
These are the five core services ePlus provides when proactively managing devices.
What are incident management, problem management, patch management, change management, and circuit management?
This internal tool helps determine if a customer will financially benefit from Managed Services.
What is the ROI Calculator?
This dashboard helps visualize your EMS-to-MS targets.
What is the Annuity Services Power BI Dashboard (“All Other Targets”)?