Customer Cancels
"I want to cancel my appointment, we aren't going to be home"
What is Customer procrastination - Other?
(Maybe Bonus if you give a solution too)
The time Dcs have to wait after appointment time to ask for a LNH call.
What is 15 minutes?
Dc has called out for his 10am and we have no one else to run it.
What is Overbooked by sales team?
Contacted the customer but they ARE good with DC push.
What is CU-CONTACTED?
Tanysha gets her outfits from here.
What is the thrift store?
"We went with another company, my son-in-law is a contractor. We already signed." What cancel reason is this?
What is Customer cancel - Choose competitor?
(Maybe Bonus if you give a solution too)
Dc have to get their pushes in by this time.
What is 30 minutes before appointment time.
Home has zero structure and it's just the plumbing in the ground.
What is Out of scope?
Calling out for a UTC KILL CALL, NO answer from the customer.
What is CU - NOT CONTACTED?
Sarah's Favorite word
CONTROL! (✿◡‿◡)
"Cancel. I didn't ask my wife before making this appointment and she doesn't want anything to do with you guys."
What is Customer Procrastination - Additional Home Owner not interested?
(Maybe Bonus if you give a solution too)
Dc calls off and we are told AFTER appointment time. The one it defaults to.
What is Dc takes care of it?
Appointment is 4 hours away from the branch.
What is Out Of Area
Contacted the customer but they are NOT good with DC push.
What is Cu - CONTACTED?
Rachel's favorite energy drink
What is Monster?
"I have other more important fixes to make first. Our Budget isn't where it needs to be cancel our appointment."
What is Customer Cancel - Financial concerns?
(Maybe Bonus if you give a solution too)
Dc push will land appointment time a 8:30pm.
What is reschedule due to SOP?
Customer set appointment but is NOT the owner of the home.
What is Company cancel - Not Owner Of property
Reaching out for Finance Reject (FR), customer has changes with financing so we CAN run their appointment.
What is CU - no appointment impact?
Brandy, Alex, and Maple's birth month, bonus for astrology sign.
What is June, and gemini?
"I have to go to the hospital I just sliced my arm open, cancel the appointment please!"
What is Customer cancel Emergency?
(Maybe Bonus if you give a solution too)
DC gave us a push at 1:30 (est) for Houston. They need 1 hour 30 minutes. The push confirms
However, Dc lets us know at 2pm they need an additional 45 minute push.
What is DC push over 2 hrs, immediate RS per SOP.
Customer is a NOT AUTO-confirmable Finance Reject. There has been no finance changes and its the same project.
What is Company Cancel Calendar -> Finance reject within the past 12 months.
Contacted customer for UTC kill, customer ANSWERS.
The name of Brandy and Maple's alien son.