DENIALS/CLEARWAVE
What is denial code CO22?
This care may be covered by another payer.
What is our AVP anniversary
March 8th, 2017
A rental car may be requested if a team member is traveling how many miles?
75 miles or more one way or 150 miles or more roundtrip
What is one thing an employee must have to qualify for our employee discount?
The employee must be covered by insurance.
Which South manager can add ghost hunting to their skills?
Nicole Shook
What payer has had the most denials for no authorizations the last two months?
AHCCCS
Who is the Associate Director of Optical Operations?
Jennifer Barnes
After an employee applies for a transfer, what should the hiring manager do next?
Contact the employees current manager to check transfer eligibility
A Patient has AHCCCS and is over 21 or the patient is covered under Medicare.
Maricela, Nicole, Lorenia
Our QR barcode/Kiosk usage goal
90%
Who is the vice president of Revenue Cycle Management
Christian Landy
When is a new employee eligible to use sick time and/or PTO?
After 90 days of employment
What AARP Medicare Advantage plan is exclusive to New Mexico and Texas?
Wellmed
Who were the two managers who would like to meet their ancestors?
Kim and Maricela
What does a purple flag indicate on Clearwave
Other payer on file
Who is the director over the West Region
Andrea Zoto
Name the five reasons sick time CAN be used for
Medical care, mental or physical illness, injury or a health condition. (mental health day)
Public Health Emergency
Domestic violence, sexual violence, abuse or stalking
Can be used for themselves or family members
COVID symptoms and testing
What was the most frequent claim edit for all locations last month?
COB1, Requires Payer Authorization
What amusement park ride would Amanda be?
Tilt a whirl
What do you do when you encounter a pink flag on Clearwave?
Research and fill out patient merge request if needed.
Pink flag indicates possible duplicate patient detected.
Who is our General Counsel
Rose Willis
Name the first three Managing Within the Law classes
Daily interactions
Medical Concerns, Accommodations and Leaves
Interviewing and Hiring
Name three details required for RCM tasks
Current Date/Time and Signature
Updates made to payer or referral/auth
Questions on patient responsibility and call back details
Description of coding or charge error
Description of payment posting error
Reason for refund and amount requested
What movie makes Amanda cry every time?
Love Story