Messaging
In comments, if asked "What College?
I work in higher education and we partner with multiple institutions! Would you like some information on one of the programs above?
When rescheduling appointments, who do you reschedule with?
When a potential student reschedules, they must be rescheduled with the original Admissions Representative.
True or False:
A PS who wants to pursue nursing they do not have to have thier RN license
Fasle:
If wanting to pursue nursing, you must ask if they have their RN license as the nursing program is RN to BSN or RN to MSN
For a PS to take a Bachelor or Associate level program they must have a ...
high school diploma or GED
Out-of-Country/Non-Citizen verbiage
Since South University is located in the US, you would need to be a US citizen, or Permanent US resident. Do any of these situations apply to you
PS Does Not Have Access To WiFi
Thank you for sharing that with me 😊 Since the program is online you would be required to have access to Wifi or Hotspot to complete your program efficiently.
Is this something that you would be able to gain access to if you decide one of South University's programs was a good fit?
*if potential student says no to wanting to get WiFi we are unable to schedule appointment**
"No" to TCPA
Thank you for your response! I did want to let you know without your consent I cannot schedule you for the appointment, it is just permission for the school to contact you for the call and ensuring you consent to receiving that contact. Is that okay with you?
If PS is interested in Medical Assisting who do you book with?
Melissa, Jessica, Davina, Brenda, Lakisha, Marsha, Shannon or Myka.
True or False:
Can we say 100% Online/Fully Online - on anything?
False!
This is not compliant
Accreditation address and verbiage
directly asked in messages
South University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate, baccalaureate, masters, and doctorate degrees. South University also may offer credentials such as certificates and diplomas at approved degree levels
What are the Prequalifying Questions
intro
Highest level of education
Computer and Internet Confirmation
State of Residency
TCPA Verbiage (before you can schedule the appointment)
Confirm First and Last name before booking
Medical Assisting disclosure, if interested in MA***
"Yes I agree to the call but no texts"
Hey _________ I just got clarification, once I schedule the appointment there is potential that you may end up receiving a text message from South University as that is a part of their normal process! If you prefer not to receive text communication and do receive that contact, you can always let them know on your call that you would not like any additional text messages. Is that okay with you?
If PS already has a BA Degree or Higher Regardless of Program of Interest:
with Annette, or Jennifer – State in notes in Bookme if PS is interested in MA but has a BA Degree
What program cannot be referenced with "online"
Medical Assisting or Nursing
Employment / Salary verbiage
As salary ranges vary widely depending on location, cost of living and employer, it's difficult to provide an exact range of how you may be compensated in this field. Have you ever tried looking into the available jobs in your area and salary ranges
Someone is interested in MA or Nursing.
What MUST we send before scheduling?
Clinical/Medical programs may have a required ground clinical, practicum, or externship requirement. An admissions representative would be able to go over this with you!
Who sends AR email for PS contact and what is needed?
All communication with Admissions Representatives at South University should be conducted exclusively through your direct manager
True or False:
In order for a PS to take a Masters level program, they must have already obtained a Bachelors
True
Best Practice for DSP in groups
Find a group for a direct post (Ex. Job board, Yard sale, Community, BST, Free)
Go to the "Discussion" page
Work the groups discussion newsfeed (5 comments and reactions)
Post Direct Post
Add friends from group
True or False
We can ask conducted, applied PS for referrals?
False!
We cannot, if SU was mentioned we cannot ask for referrals
Am I able to use military benefits?
As an eligible active military personnel, reservist, veteran, or family member, you may be able to use your educational benefits to help you pursue your educational goals at South University, based on the requirements and your specific situation! While I am not skilled in financial aid specifics, a knowledgeable Admissions Representative at South University will be a beneficial resource for you, as they can best answer your questions and how it pertains to your personal circumstances
We DO NOT schedule the following potential students (If mentioned directly):
No high school diploma or GED (High school completion certificate is NOT accepted, must have diploma)
In Default with Student Loans
Non-US Citizen/Permanent Resident
What states are SU programs NOT Available in?
Oregon, DC, Rhode Island, Massachusetts, Mississippi, and New York
Best practice for DSP on your profile
Find verbiage and content/layout you want to use
Work your newsfeed (5 comments and reactions)
Respond to unanswered profile comments (up to 5 comments and reactions)
Post Direct Post on profile
Add friends of friends
What is TCPA mean and what response is acceptable?
Telephone Consumer Protection Act of 1991
YES, I AGREE or I CONSENT, CONFIRM can be accepted!