EAP
A guest sliced their hand on a broken glass at the picnic table by Nick’s.
Alert Security on channel 1
Put on gloves from first aid kitPlace gauze on wound and tape
Kathy and Mike Seever are signed up for falconry at 10am. How do I greet them?
Good morning, Mr. And Mrs. Seever.
What are the 4 culinary teams at Southall?
Event Center
Jammery
Sojourner
January
Director of People and Culture
Ali Hendrickson
How many paid holidays do we have?
9
New Years, MLK, President’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas.
There is a sudden tornado watch in effect while you are guiding archery.
Alert security of your position
Bring guests back to the inn immediately
Alert Lauren if guests need refund for the activityWhat Outfitter areas need to look professional and organized at all times?
Anything guest facing
Nick’s, carts, ropes shelter, archery pavilion
What special event did January host on weekends in November and December 2024?
High Tea
Front Desk Managers
Jake Smith
Megan Gresley
What qualifies as full time?
Over 30 hours a week
A kid slips while getting into a boat and can’t swim.
Reach out and bring them over to the ladder on the dock
If you can’t reach, throw them lifesaver or rope tow out to them to grab
Last resort, put on life vest on go in to help them over tot he ladder
At 10 feet we should make eye contact with an approaching guest. What should we do at 5 feet?
Greet them
What days of the week does Sojourner offer its full dinner menu?
Monday and Tuesday (when January is closed)
Director if Reservations (SES)
*bonus, what does SES stand for?Kate Halvey
Southall Experience Specialists
What is the response to any violent act on property?
Immediate termination
What weather will cause us to cancel the aerial adventure course?
Winds over 25 mph
Temperatures below 32 degrees and over 103 degrees
Accumulated ice and snow
Thunderstorms within 10 milesHeavy downpours
How can we learn more about the guests signed up for our activities?
Read notes on Way
Keep up to date on the Bee Our Guest posts on BeeKeeperWhere do we host Mother’s Day and Easter brunch?
Event Center
Program Manager
Isaac Braan
Name 3 things employees should never have on them while at Southall?
Drugs
Alcohol
Firearm
Branded clothing (other than Southall)
Guest severely injures their back while falling off the mountain bike.
Call 911 for an ambulance
Do not move the guest
Try to keep the guest calm until help arrives
A guest asks when the next food fables is on the welcome tour, but I don’t know the answer. What should I do?
Tell them you will find out, then write them a note to follow up with the information.
What new offering will be hosted in January on Saturdays and Sundays?
Countryside Brunch
Spa Manager
Chelsea Rothert
What is an acceptable time to show up for an 8am shift?
8am, but late after 8:07am