Money Matters
What is a Rebill To Do?
The To Do to submit if a customer wants to start service for more than 4 addresses.
What is a SE CSS Letters/Correspondence To Do?
Use this To Do to request a Landlord added to an account.
What is the SE CSS Landlord To Do?
Use this To Do if a customer needs a supervisor callback.
What is a SE Escalation To DO?
The drop down menu you go through in CCB to add a To Do on an account.
What is Menu (To Do --> To Do Entry --> Add)?
A payment has been withdrawn from a customer's bank but is not showing on their Spire account.
What is a Cashiers/Payments To Do - Missing Payment?
Update a mailing address for a current customer here.
What it is My Account (Profile and Settings)?
What is a Surety Bond To Do?
What is Construction and Maintenance?
The typical turnaround time for a To Do.
What is 3 business days?
The To Do to submit if a customer says the debt on their account should be included in their bankruptcy.
What is a Credit and Collections - Bankruptcy To Do?
When a customer requests an Assistance Letter detailing the amount of money due to avoid disconnection.
What is a SE CSS - Letters/Correspondence To Do?
Submit if a customer needs information about a current/existing loan or lien.
What is an EnergyWise/Insulation To Do?
The escalation line number in Alabama (call here before submitting a SE Escalation To Do).
What is 3233?
What is the Subject?
The number of days we must wait before requesting to resend a refund to a customer.
What is 30 days?
Take this action to resend a refund check.
What is email your coach?
Use this To Do if a commercial customer requests the deposit reevaluated due to projecting less gas use.
What is an AL/Gulf Energy Advisors To Do?
The To Do you use if a customer states Spire damaged their yard or sidewalk.
What is a C&M To Do?
The blank on the To Do where we include details of the request.
What is the Comment Box?
When a customer's payment went to the wrong account.
What is a Cashiers/Payments To Do - Misapplied Payment?
Send this To Do if a customer's address in CCB does not match the USPS's address.
What is a Meter to Cash - Address Verification To Do?
Send this To Do when an agency calls and would like to make a pledge but has never done so with Spire.
What is a Community Services Complaints and Communications To Do?
The To Do we use if a customer states they need to be reimbursed for damage done to personal property or a vehicle by Spire.
What is a Claims To Do?
Find details about each To Do in this guide in SharePoint.
What is the SE To Do Reference Guide?