History of Southwest Airlines
Southwest Policies
Fun Facts
Customer Experience
Loyalty Program
100

Southwest Airlines was founded in this Texas city in 1967.

What is Dallas?

100

This Southwest Airlines policy allows passengers to change their flight without a fee.

What is the "no change fees" policy?

100

Southwest’s planes are painted with this signature color.

What is canyon blue?

100

Southwest’s frequent flyer program is called this.

What is Rapid Rewards?

100

Rapid Rewards members earn these for every dollar spent.

What are points?

200

This individual is known as the co-founder and first CEO of Southwest Airlines.

Who is Herb Kelleher?

200

The boarding process at Southwest is unique because it does not assign these.

What are seat numbers?

200

The airline's stock ticker symbol on the New York Stock Exchange.

What is LUV?

200

Southwest Airlines’ motto encouraging friendliness and hospitality

What is "Low fares. Nothing to hide. That’s Transfarency"?

200

This status gives Rapid Rewards members perks like priority boarding and a dedicated phone line.

What is A-List status?

300

The first year Southwest Airlines began operations.

What is 1971?

300

Southwest allows passengers to bring two of these for free, unlike many other airlines.

What are checked bags?

300

The fun-loving culture of Southwest Airlines earned this unique corporate nickname.

What is the "LUV airline"?

300

This in-flight treat became a Southwest staple and customer favorite.

What are peanuts?

300

This pass allows members to bring a companion on any flight for free.

What is the Companion Pass?

400

Southwest Airlines initially flew to three Texas cities. Name one.

What is Dallas, Houston, or San Antonio?

400

If a flight is canceled, Southwest offers this type of customer compensation.

What is a travel credit or full refund?

400

Southwest introduced this unique heart-shaped logo in 2014.

What is the Southwest Heart?

400

Passengers can watch live TV for free on Southwest flights through this service.

What is Southwest Inflight Entertainment?

400

Rapid Rewards points never do this, unlike other loyalty programs.

What is expire?

500

In 1994, Southwest Airlines became the first airline to launch this type of ticketless travel innovation.

What is the online booking system?

500

Southwest’s open seating policy is managed using this boarding system.

What is the A/B/C boarding group system?

500

Southwest is the official airline sponsor of this major NFL team based in Dallas.

Who are the Dallas Cowboys?

500

Southwest employees are encouraged to create this type of personal experience for customers.

What is a "Positively Outrageous Service"?

500

This is the minimum number of points needed to book a one-way flight on Southwest Airlines.

What is 3,000 points?

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