Chance ????
Tenant Maintenance
SIO's
All About the Tenant SS 01
All About the Account
100

Sceen where Charge Off Forcast can be found

What is 01-01 

100

Where we update a Mailing Address

What is 15-01

100

"Return order must be within 2 business days of original order - 

What is SIO004

100

Where you view billed recievables

What is SS 01-04

100

where to view past orders worked

What is 02-10 (is your friend)

200

Charge Off amount

What is 01-12

200

Where we update appliance inventory

What is 15-03

200

Requests for service restored after a fire and SWG turned off the meter

What is an SIO013

200

Where you can VIEW a phone number

What is 01-16

200

Where usage for the year is viewed

What is 03-11

300

To restore service after we arrived to investigate a gas odor and we turned the meter off

What is SIOC1T

300

Where a customers phone number is updated

What is 15-04

300

An order sent when the meter is making a loud noise

What is a SIO042

300

Where you view the returned item

What is 01-22

300

where the meter location can be found

What is 03-02

400

To bill or cancel a deposit billing on an active account

What is 13-10

400

Format of a note in 15-12

What is Trigger date, office, initials, and todays date.

400

The order sent to install a dryer

What is SIO019

400

Where can you see a when a deposit was paid

What is 01-10

400

Where appliance inventory can be VIEWED

What is 02-01

500

The information immediatly obtain when you receive an emergency/priority call

How do you handle it

What is Name, Address, City, State, Contact Number, Brief Description of the Problem

Warm Transfer to Emergency Queue



500

What screen we access to mail a letter of credit

What is 15-08

500

The order for a report of no gas to any of the appliances

What is SIO002.

500

Where you can view if a customer is on EPP

What is 01-06

500

Two types of security SWG will accept for residential service

What is cash, LOC, Letter of Guarantee

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