CC/ICUE
ICUE: Tasks/Open Member Assignments
Combined work queue, Assignment Type
The 4 Quadrants when logging in
My Members= Caseload
My Calendar- Best to review via Manage -> Care Activity Log
My Alerts= IP/DC/Maternity/ER
Requests Received= Select and Accept twice
Level 2
1st touchpoint-face to face- HRA/PRAPARE/TEA
2nd touchpoint- telephonic-Service plan review-> SSC/CHW
Name of assessment requesting provider services
H2060
Closing out HRA
Successful-> Completed
Unsuccessful-> Unable to reach->Declined
Provider In Network Status
Search -> Provider -> Contracted Status: Select Contract
Taking PTO
Manage leave: Add-> Profile-> C-S Texas-> Enter Leave and End date of leave-> Care Staff (you)-> Alternate Care Staff-> Covering buddy
Level 1
1st touchpoint: HRA/TEA/Prapare-In person
2nd touchpoint: Plan of care review-Telephonic
3rd touchpoint: Biannual Face to Face Contact- In person
4rth touchpoint: Service Plan Review-> SSC/CHW-Telephonic
Forms member sign
Cumulative Packet
Orange Care Plans
Phone numbers
Member details -> Demographics tabs
Reviewing/covering another SC task
Worklog Manager->Search by Care Staff (enter person you are covering for name)-> Search
or
Care Activity Log-> Care Staff (replace your name with name of SC you are covering)-> Search
CFER
Accept task and schedule a month prior to annual due date of 2060.
Review and only acknowledge once final hours have been determined and is needing to be staffed with Carebridge and or SRT
Number of day to submit for SRT
4 (day of assessment does not count)
Initial/Annual Assessments
HRA/TEA/PRAPARE/2060 (if applicable)
Health Service Case (HSC) History
Inpatient and Outpatient Cases/Authorizations
Active Status
Member Info-> Eligibility
2060 B
In addition to 2060 for members requesting DAHS
Name of agency that completes CFER
Carebridge
Level 1, 3rd touchpoint
Scheduled after initial/annual completed,
2nd touchpoint: Plan of Care Review
3rd touchpoint=2nd in person, HRA (template only-no script)
4rth touchpoint: Service plan review, tasked to assigned SSC/CHW
Medications last filled
History tab -> Pharmacy Claims -> + to review pharmacy information
Name of SP BH Programs
Level 1: SPMI & TX Mental Illness with Substance Abuse
Level 2: TX SP Non-SPMI BH & TX SP SUD
CCM PHA
Accept task: date/time: Unsuccessful -> Unsuccessful. SC Name, Credential, SC
Create new task with Assessment-> PHA Script
SC assessment is over what is recommended from CFER
Request consultation with Carebridge
Level 2, 2nd Touchpoint
Service plan review, 6 months after initial/annual completed and tasked to assigned SSC/CHW