HUDCO
"Lease-to-own" is translated to what in Spanish?
Arrendamiento con opcion a compra
What tier will you receive after selecting the incorrect wrap up code?
T2A
What must be done to all other apps that are not being used in a pending or denied status before reaching out to leadership?
Pend expire
What does the SUP call template look like?
LID:
Need:
Attempted solutions:
What is the SP AHT requirement?
7 min
What should we always be mentioning after advising of totals?
Estimated sales tax/impuestos de venta estimados
What is a T2G?
Each customer or merchant engagement must include an account notation with a summary of the communication and any actions taken.
What stores can we always pend for docs if it's a blank denial without an asterisk?
Biglots, Raymour and flanigan, Mattress Firm, Cricket, Lowes
when entering the "name" should you be putting your name or the name of the customer?
Agents naeme.
Snow White lives with how many dwarves?
7
Accurate information.
If you don't verify a customer correctly what tier will you receive?
T1C
Up to how many ACH bounces can a repeat have and still be approved?
Up to 3.
When is it ok to side slack a leader a question?
Only after they were already assisting you in chat and it disconnected.
Who is Chavo's bestfriend?
Quico
When talking about same day payments, how should we mention sales tax?
EX: "Your payment of $200 including SALES TAX."
What tier is given when, "Unfair, deceptive, abusive, and demeaning conversations or actions including profanity will not be tolerated." ?
T0B
What is the difference between a T1E and a T2E?
With a T1E the intent of the disclosure changes (you change the meaning of the disclosure).
What should we do if we need to huddle a leader?
Ask in gen chat
During an episode in Spongebob, Patrick asks if what type of condiment is an instrument?
Mayonnaise
"Remaining lease-to-own approval amount" is translated to what in Spanish?
"monto restante de la aprobacion del arrendamiento con opcion a compra"
How long does it take for a T1 corrective action to fall off?
60 days
What are the basic requirements for progressive leasing that should NOT be shared with the customer?
1. Length of employment greater than 6 months.
2. Bank account opened for at least 90 days.
3. Income of at least $1000 per month.
4. Must be 18 years old (19 in Alabama).
Is it ever ok to use a statement in chat during the initial request?
no
How long does it take for a crickets preauthorization charge to fall off a customers account?
24-48 hours.