Safety
This action is required to be performed daily in order to identify any potential safety hazards at your facility.
What is... The Daily Facility Inspection.
This newly created division works along side OPS to help maximize NOI.
What is.... The Asset Management team.
The frequency your change fund needs to be counted and verified.
What is... once per month.
The name of the Manager for the New York Yankees.
Who is…. Aaron Boone.
The company goal for OT.
What is... 2%.
This mechanism it utilized to track monthly Safety Meeting completion and employee training transcripts.
What is... SP+ University "Reports" section
The name of SP+'s proprietary technology platform.
What is… Sphere
Acceptable percentage of missing tickets allowed at a valet location.
What is… 3%.
The timeframe needed to file board rate changes with the city of NYC.
What is… 60 days.
In hospitality this practice is known as the 10-5 rule.
What is... whenever a guest is within ten feet of a hotel staff member, the hotel staff member must make eye contact and warmly and sincerely smile to acknowledge the guests. Within five feet, the guest must be verbally acknowledged.
This action should be taken without exception before attempting to jump start a customer's vehicle.
What is… The customer must sign the Emergency Services Authorization and Release Agreement.
This incentive program rewards any non RM for bringing a new business lead.
What is... the SPIFF program.
The number of times per year a PCI audit needs to be completed at your location.
What is… 4 or once per quarter.
This popular bagel flavor is made with poppy seeds, toasted sesame seeds, dried garlic, dried onion and salt.
What is… Everything bagel.
The amount of times per year you should power wash and sweep your facility.
What is... One wash, four sweeps.
This is where you can find a contact list for our Risk Management team as well as the claim reporting form template.
Where is... Risk Management page on SPin.
This program is held every Thursday and is mandatory for all new frontline associates before starting at their location.
What is… New Hire Orientation.
Acceptable passing percentage for a 7 day audit.
What is… 85%
The month the NYC Marathon takes place each year.
When is… November.
Thisis the preferred method of ticket issuing at ticketech locations.
What is... digital ticket.
The first step you must take when you are made aware of a workers comp claim (non-emergency).
What is… Call the SP+ Consultation Hotline.
The three core values of the SP+ "Our Promise".
What are… Integrity, Ingenuity and Diversity.
This system is utilized to complete the location action plan following a POR /TOR audit.
What is… CAMS.
This city organization is known as "New York's Bravest".
What is… FDNY.
The definition of a S.M.A.R.T. goal.
What is... Specific, measurable, achievable, relevant and time-bound.