System Alert
What database system feeds the information regarding our agents to the other systems.
ICM
Where can we find out if a plan covers dental/vision/hearing, provides OTC, etc?
Plan Search
Outside of Last 4 of SSN and zip code - what is needed to register Jarvis?
Party ID or Writing ID
What is the first website an agent will go to in their e-contracting process? They will receive an invitation email inviting them
Sircon
Where can we find the email address for the MGM?
MPP Medicare Product Portal
Where is the OHID Excel sheet located?
PHD Documents > Jarvis
What system allows PHD to view Termination letters, ITM requests and the ITM when closed/processed
Image Right
Where will agents go to order enrollment guides (booklets with the paper application/plan info)
Sales Materials Portal
We will use this to filter the OHID Excel sheet to find the Agent's OHIDs
Party ID
What system do both agents and PHD use to verify Ready to Sell Status?
Jarvis
If we do not find an agent in MIRA (they do not have access) who should they reach out to?
Upline/Agent Manager
In the OHID Excel -
When it shows Active: Yes ; Linked: Yes
This means:
The OHID is registered
What is ERA used for?
Verifying reported events
If we needed to look at what (if any) entities are showing for a Non JIT state, where should we look?
ICM // Appointment Fees doc
What must we verify before we use the Optum ID - Admin Tool?
Phone number
Full TID,
DOB
Mailing address/last 4 of bank account