Service Providers
Which provider is known for handwashing.
Yan
What is our cancellation policy?
Must provide 24 hours notice prior to cancellation to allow for the appointment to get rebooked otherwise there is a half price charge of service.
What enhancement is not recommended for a prenatal massage?
Hot stones or Himalayan salt stones
What amount is discounted to the new clients compared to our guest pricing?
$40
Which provider suggests Himalayan Salt Stones to their clients?
Lisa
Which rooms are for LE's
1,4, and 8.
What are the benefits of a cold stone face massage?
Anti-inflammatory, allergy relief, headache relief, and jaw relaxation for TMJ.
What is our combined new client conversion rate goal?
20%
Which provider can offer a Reiki massage?
Steve
What are the age restrictions for receiving a massage?
14 or older and must have a parent in the room.
16 or older and must have a parent on premises.
Legal guardian must sign consent form.
Minors must be booked with female therapists.
What is the cost of a couples massage group bill?
$159.95
What customizations do we offer the clients during the Empowerment speech?
Lights, Music, Table-Warmer, Fan, Pressure.
Which esthetician only works on Sundays, Mondays, and Tuesdays.
Lindsey
What is the name of the Hand and Stone mascot?
Stoney
Both provide heat therapy, but himalayan salt stones provide a mild form of exfoliation and contain a surplus of vitamins and minerals allowing for a deeper relaxation.
When pitching a membership, what benefit tends to persuade a new client into joining?
no long term commitment
Who were the co-hosts of the Spa Talk Podcast?
Steve and Lisa
Where was the first Hand and Stone Location?
New Jersey
What skin type is recommended for a blue light LED facial treatment.
Acne prone skin in combination with the detox facial.
What is the most common objection clients will give to the membership and how do we overcome that objection?
"I have to ask my husband"
Offer the three day grace period to change their mind and our additional household discount.