Core Values
all for one and one for all (hint- there is no I)
Teamwork above all else
This dryer setting is for our new blue robes
Number 28 (low heat 30 minutes)
If you’re going to be late to your shift, what should you do?
rounds should be done every...
15 minutes
You should do this to every single client you make eye contact with
Smile
being on time for work, switching laundry on time, completing tasks by its deadline
keeping time builds trust
Shower towels, robes and all things clients will see
According to the handbook, what is the dress code for spa attendants?
Black professional looking pants, clean and wrinkle free pearl button up shirt, dark or neutral colored closed toe shoes
What does SCAB stand for? And how often should it be checked?
shampoo, conditioner and body wash. at lease once a day
ensuring the safety of our clients while following OSHA standards
Highest Level of Safety and Sanitation
You should do this every single time you put a robe in the washer
CHECK THE POCKETS
what must you do every time you take a break, run to whole foods, go to pick up your food etc.
clock out
When should you complete a round after a large group leaves the locker room area?
immediately
what does it mean when a client says her locker isn't working and it keeps beeping red now
she has pressed the buttons too many times and a security feature locks it for 5 minutes
"I'm sorry! The lockers have a security feature that locks it when too many entries have failed, it takes about 5 minutes to reset. I will come back in 5 minutes to assist you, you may relax in our sauna if you would like"
Client "WOW, every time I come here it is I always feel special and welcomed. And the tea is excellent every visit!"
Consistent excellence in all client relations
Why is it important to separate towels, robes, and linens by color or type?
What is to prevent damage or color bleeding?
true or false: you are eligible for employee benefits such as PTO and pearliversary services after you complete a 90-day probation
false, 1 year of employment
How many containers of cold towels should you stock the tea room fridge with?
3
a client is in a robe in the wellness lounge attempting to relax, but 3 other clients are having a fairly loud conversation next to her. How can you help this client enjoy her self care day?
Using your spa voice, offer her escort her to the quiet lounge where she may be more comfortable. *To go above and beyond, offer to get her tea or water and a warm neck wrap
This core value reminds us to keep learning so we can give guests the best experience and outcomes possible.
What should be done daily to maintain a clean and safe laundry area?
clear off and wipe down the tables, keep lint traps clean
Which 4 holidays are typically the busiest times at THE pearl where we need everyone to a team member
valentine's day, mother's day, thanksgiving, Christmas
What is the guest wifi password? and where can it be found?
#1pearlguest, on signs throughout the spa
Which one of our teas is non-caffeinated
African Solstice