Product Knowledge
Which series of spas offer the FreshWater Salt System?
Highlife, Limelight & 2025+ Hot Spot spas.
What feature will make water care more automatic?
Dosing
+ IQ & Freshwater Salt!
Coming late 2025!
Your customer is insistent on "Lots of jets" and is interested in the Highlife series. Which model has the most jets? How many?
Envoy - 55
What is the main health benefit of using an Endless Pool for exercise?
Low-impact fitness and joint-friendly workouts
What are the five sauna lines we sell?
Kiruna - (Keroona)
Kiruna Hybrid
Halmstad
Reflection
Lulea (Outdoor)
Which models or products offer the Silentflo 5000 Circ Pump as a standard feature?
Highlife, Limelight, 2025+ Hot Spot, Vigor Cold Plunge.
What key features set Highlife above all other brands?
Moto Massage - (Best Massage)
100% Filtration - (Best Water)
Most Energy Efficient - (Best Energy)
Can we offer a discount to a customer strictly because they are not interested in financing?
No, our price is the same regardless of payment.
How to negate the conversation:
Hot Spring partners with Wells Fargo to provide an option for low-interest payments through their Outdoor Solutions CC program. Because of that partnership, our costs are the same, and we can offer our customers the best price always.
Which component of hydrotherapy in a hot tub helps improve circulation?
Warm water immersion & jet massage
What type of power does the Vigor Cold Plunge require?
110v Plug n' Play
In an Endless Pool, what are the standard supplemental water care features?
R Series: Ozone
X Series & E Series: UV & Ozone
What makes Hot Spring the best choice for a long-term investment?
Industry's best warranty & 20-year parts manufacturing guarantee.
Your customer is comparing us to another brand. They were told by "them" not to get a salt system. How should we react and educate this customer?
Agree with them, SOME salt systems have given a bad name to the industry.
Explain why that occurred- Over chlorination & why they are not a "set-it-and-forget-it" automated system.
"Salt is not the only option for maintaining our spas, however, I think you may really like:"
Show them what a Freshwater Salt system is and let them experience the water.
Show them how maintaining a FWSS with IQ revolutionizes the Hot Tub Experience.
How does using a hot tub regularly help with stress relief?
Reduces cortisol levels and promotes relaxation
What products will the Freshwater Dosing system add to the spa?
PH Increaser
PH Decreaser
Phosphate Remover
How does a salt system generate Chlorine?
A salt system spa generates chlorine by using a process called electrolysis, where salt water is passed through an electrical current in a special "salt-cell" which splits the salt molecules, producing chlorine gas that dissolves into the water.
Why choose an Endless Pool?
All EP's offer a ___________ Swim.
Wider
Deeper
More Powerful
Softer & Gentler
This gives the user a much larger "Sweet Spot" & improves the overall user experience.
Communication has gone cold with a lead. What are some ways you could re-engage with them?
Let them know about a new promotion on the product they were interested in.
Send a link to a relevant article- "Hey I read this and it made me think of you- "
Send them a duck or a promo item with a note.
Call/text with a purpose- Available now, Ordering soon, Deal ending-, "don't want you to miss out"
Heat bathing - Saunas & Hot Tub use increases your immune system, How?
Heat bathing increases the production of white blood cells, helping your body fight off infection.
What series of spas will dosing be available on?
Highlife.
What are the 3 features that make the Highlife series so energy efficient?
The "Energy Smart System" includes: Silentflo 5000 Circ Pump: Uses less energy than a 40w Lightbulb, Multiple layers of high-density foam insulation, Custom-fit covers (made exclusively by Watkins) to minimize heat loss.
What exclusive technology is present on Endless Pools that sets them apart?
How the swim is created:
R Series: Rec Sport Technology
X Series: SwimCross Technology
E Series: Hydrodrive Technology
Where are 80% of sales made? (# of contacts with the customer)
5-12 points of contact with the customer.
Only 2% of sales close on the first contact
Only 3% of sales close on the second contact
Only 5% of sales close on the third contact
10% of sales close on the fourth contact
80% OF SALES ARE MADE ON THE 5TH -12TH CONTACT.
What is the "Nordic Cycle"?
Contrast therapy or the Hot-Cold Cycle.
This is done in a 3-4:1 cycle starting with heat in (hot tub for 3-4 minutes) (Sauna 10-15 min) then immediately to a cold plunge for 1-3 minutes.
REPEAT! 2-3x
What part of your brain is specifically activated by Heat bathing and cold plunging?
The Hypothalamus.
Heat: Serotonin and dopamine hormones are produced. This increases mood and overall sense of wellbeing.
Cold: Dopamine, Norepinephrine, and Epinephrine hormones are produced. This increases mental clarity and focus.