CQI/LSS
These three words form the name of a widely used process improvement methodology abbreviated as LSS.
What is Lean Six Sigma?
As of now, this is the total number of units within our branch.
What is five?
This loyal canine accompanies the Grinch on his holiday hijinks.
Who is Max?
This unit within DPSS manages recruitment, employee relations, and all things human resources.
What is DESC?
Hanukkah, the Festival of Lights, is celebrated for this many nights each year.
What is eight?
This acronym helps Lean practitioners remember the 8 types of waste, including defects, overproduction, waiting, and non-utilized talent.
What is DOWNTIME?
Within SPAB, this office coordinates strategic initiatives, fosters process improvements, and leads Lean/CQI efforts to enhance departmental operations.
What is the Office of Strategy & Project Management (OSPM)?
This is the snowy, mountaintop dwelling where the Grinch plots his holiday schemes.
What is Mount Crumpit?
DPSS employees follow seven core values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning… and this final value emphasizes putting the customer first.
What is Customer Focus?
This day, occurring in December in the Northern Hemisphere, has the fewest hours of sunlight all year.
What is the Winter Solstice?
Among DPSS staff, this belt represents the highest level of Lean Six Sigma training currently offered.
What is Green Belt?
This unit holds the distinction of being the largest within SPAB.
What is RADS?
This Who from Whoville’s innocence and holiday spirit ultimately melts the Grinch’s heart.
Who is Cindy-Lou Who?
Among its five divisions, this one is the largest, helping customers gain employment, achieve financial stability, and access essential benefits.
What is Self-Sufficiency?
This beverage company was the first to popularize the modern image of Santa Claus in its holiday advertising.
What is Coca-Cola?
Creating a CQI culture aligns with this Strategic Priority within DPSS.
What is Operational Excellence?
Dedicated to enhancing service delivery and outcomes, this unit uses data, feedback, and evidence-based strategies to ensure programs align with best practices and regulatory standards.
What is the Continuous Quality Improvement (CQI) Unit?
Once measured at “two sizes too small,” this part of the Grinch grew three sizes by the end of the story.
What is the Grinch’s heart?
Appointed in 2021, the CEO of Riverside County oversees all operations and works closely with the Board of Supervisors.
Who is County Executive Officer Jeff Van Wagenen Jr.?
Celebrated from December 26 to January 1, this week-long observance honors African heritage, culture, and community with candle-lighting, feasts, and the seven principles known as the Nguzo Saba.
What is Kwanzaa?
In Lean Six Sigma, this Japanese term meaning “continuous improvement” refers to small, ongoing changes that build long-term success.
What is Kaizen?
This team of five leaders guides the strategic direction and operations of SPAB.
Who are Colette Crawford, Jackie Rosselli, Lori Perry, Michele Kapp, and Shannon Milliken?
In the original Dr. Seuss book and the 1966 animated special, after the pudding and the roast beast, the Grinch took the very last can of this specific type of meat.
What is Who-hash?
Riverside County launched what is now DPSS in this year, starting with just two employees.
What is 1923?
Although now a holiday classic, this beloved Christmas song was originally composed to celebrate Thanksgiving.
What is “Jingle Bells”?