Guests
Acronyms
DISC
11 Step
Culture
100
This metric that has an effect on every KPI.
What is Capacity?
100
PRIME
What is Positive focus, Recognize, Inform, Motivate, Engage?
100
This is what the "I" stands for in DISC
What is Influence?
100
This step you ask the question, "How long have you lived in the home?"
What is Step 1? Greet your customer & break the ice
100
This is the 3rd passion of DEFENDERS
What is Developing Leaders?
200
This is one of the book titles that Jim Boyce said was good for Security Managers to read.
What is Humility, Start with the Why, 7 Habits of Highly Effective People, and Wooden on Leadership?
200
ADT
What is American District Telegraph?
200
This DISC style would be the best at building relationships.
What is an "I"?
200
This step is when you'll utilize the 4,3,2 Flexpay verbiage.
What is Step 8? Review TP form & Agree on investment.
200
Tim Gardner often says, "teams that serve together, Grow together." This Defenders founded project can be used to grow your team.
What is Super Service Challenge?
300
The answer to the question, "Who's business is this?"
What is MY BUSINESS?
300
KPI
What is Key Performance Indicator?
300
This is Levi's Natural DISC style.
What is an "S"?
300
This step you are concerned with asking a lot of leading questions.
What is Step 5? Perform Risk Assessment
300
This core passion is represented by utilizing the 9 success routines, 11 step process, and 4 points of contact.
What is Systems are the solution?
400
This is the book that Mike Lantz said would be the best book for a new Security Manager to read.
What is The First 90 Days?
400
CEG
What is Culture Experience Group?
400
This person is Organized, Detail Oriented, and analytical on the DISC profile.
What is a "C"?
400
The Customer Experience begins at this step.
What is Step 1? Greet your customer and break the ice
400
When you are raising your LID you are displaying this DEFENDERS core value.
What is Growth Oriented Learner?
500
This is the person who stated, "I am Defenders top talent officer".
Who is Jim Boyce?
500
SPARK
What is Success, Passion, Ambition, Resiliance, Know-how?
500
What DISC style would be best described as Good Intentioned.
What is I?
500
these two steps impact Quality Rate and 30 day cancel rate the most.
What is steps 9 and 11? Install the system Educate your Customer
500
This is DEFENDERS 3 core values.
What is Growth Oriented Learner, Competitive Winner, Humble Servant?
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