Chpt 7- Listening
This is the difference between simply perceiving sound and actively making sense of a message.
What is the difference between hearing and listening?
This term refers to the literal, dictionary definition of a word.
What is denotative meaning?
This type of nonverbal communication involves physical touch.
What is haptics?
This conflict management style involves ignoring or withdrawing from a disagreement.
What is avoiding?
This listening technique involves giving someone your full attention, asking questions, and providing feedback.
What is active listening?
This term refers to the emotional or personal associations we attach to words.
What is connotative meaning?
This type of nonverbal communication involves the use of personal space and distance.
What is proxemics?
This conflict management style involves putting another person's needs before your own.
What is accommodating?
This type of listening focuses on understanding another person's feelings and experiences.
What is empathic listening?
This type of language is specialized vocabulary used by members of a profession or group.
What is jargon?
Smiling, frowning, and crying are examples of these nonverbal displays of emotion.
What are affect displays?
This conflict management style involves both parties giving up something to reach an agreement.
What is compromising?
Mentally preparing your response instead of paying attention to the speaker is an example of this.
What is a listening barrier (rehearsing)?
Instead of saying 'You never listen to me,' someone says 'I feel ignored when I'm interrupted.' This is an example of this communication technique.
What is an I-statement?
Someone raises their hand to signal that they want to speak. This demonstrates this function of nonverbal communication.
What is managing interactions?
Two roommates work together to create a cleaning schedule that satisfies both of their needs. They are using this conflict management style.
What is collaborating?
A student carefully evaluates a speaker's evidence and reasoning before accepting their argument. This type of listening is being used.
What is critical listening?
Two people interpret the word 'success' differently because of their personal experiences. This demonstrates this characteristic of language.
What is the subjective nature of meaning (or connotative meaning)?
A person says 'I'm not angry' while rolling their eyes and slamming a door. Their nonverbal behavior is doing this to their verbal message.
What is contradicting the verbal message?
During an argument, someone uses insults, blame, and personal attacks instead of addressing the actual issue. These are examples of this type of conflict behavior.
What is unproductive (or destructive) conflict management?
Two friends are arguing. One says, "You never care about what I have to say!" The other crosses their arms and looks away. To resolve the disagreement, they should use these three communication skills.
What are active listening, constructive verbal communication (such as I-statements), and awareness of nonverbal communication?