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100
physical limitations that can interrupt the listening process
What are physiological barriers to listening?
100
the single sentence that summarizes a speaker’s central message in a presentation
What is the thesis statement?
100
norms
What are behaviors that groups develop as acceptable ways for doing things (e.g. dress styles, formality of communication)?
100
the term that represents the belief that your ideas are more important than other people’s ideas
What is egocentrism?
100
power stemming from the degree in which a person is respected
What is referent power?
200
primary question
What is a question an interviewer uses to introduce a new topic area?
200
power stemming from the ability to punish
What is coercive power?
200
the activity of selecting words and/or nonverbals to express your ideas
What is encoding?
200
in regards to a presentation, whom you want to influence and what reaction you want from them
What is a specific goal?
200
a report that evaluates various potential actions and recommends one of the courses of action
What is a feasibility report?
300
personal pronouns, active voice and addressing listeners by name
What are typical characteristics of oral speaking style?
300
a characteristic of agenda goal descriptions
What is result-oriented?
300
the leading factor in shaping interviewers' initial impressions of the candidates
What is the clothing the candidate wears to the interview?
300
occurs when individuals view time as a tangible substance
What is a monochronic time orientation?
300
the approach to conflict that is based on the assumption that in resolving conflict you can meet the needs of all parties
What is collaboration?
400
the percentage of time should the interviewee be doing the talking during a typical interview
What is 70%?
400
the model used to explain the meaning of language
What is the triangle of meaning?
400
risky shift
What is when groups take positions that are more extreme (either conservative or risky) than members would take on their own?
400
the nonverbal characteristic used to describe pitch and volume
What is paralanguage?
400
always have value, powerful, ambiguous, primarily express attitudes, affect career success and culture-bound
What are characteristics of nonverbal communication?
500
the five steps of Monroe's motivated sequence
What are attention, need, satisfaction, visualization and action?
500
a method of backing up your interview answers with evidence
What is the "PAR" approach?
500
an organizational pattern that is especially useful when the audience is considering an idea that competes with the one you are advocating
What is the comparative-advantages strategy?
500
the most important factor in shaping a hiring decision
What is the ability to communicate effectively?
500
the pattern of organization to use when the audience does not feel a strong need to change from the status quo
What is problem solution?
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