Verbal Communication
What is verbal communication?
It is the use of spoken words to communicate, also known as oral communication.
What is the purpose of making introductions?
To make a person known to someone else by sharing relevant information.
What is telephone etiquette?
Using good manners on the telephone.
What is a formal presentation?
A planned and carefully composed presentation.
What is workplace etiquette?
The expected behaviors and manners that are appropriate in a professional setting.
What are the two types of verbal communication?
Interpersonal (between two people) and public (speaking to a large group).
When introducing yourself, what should you do?
Shake hands, state your full name and role, and repeat the other person's name.
How should you answer a call professionally?
Answer on the first or second ring and identify yourself.
What is an informal presentation?
A casual presentation that can take place in settings like lunchrooms or phone calls.
Why is it important to be punctual?
Being punctual shows respect for others' time and helps maintain professionalism.
What are the characteristics of a formal presentation?
A formal presentation is planned and carefully composed.
Who should you introduce first in a workplace setting?
Introduce the lower-ranking person to the higher-ranking person.
What should your voicemail greeting include?
Your name and a message indicating you are unavailable but will return the call.
What is the purpose of group discussions?
To share ideas among three or more individuals on a subject.
What is the importance of good body language?
Good body language conveys confidence and helps communicate messages effectively.
What is impromptu speaking?
It is speaking without advance notice to plan what will be said.
What should you prepare when introducing a speaker?
A brief background on the speaker and why they are presenting.
What is a suggested script for receiving a call?
"Thank you for calling your local HEB. This is (first name). How may I direct your call?"
How can you improve your presentation delivery?
Practice, know your audience, and use visual aids effectively.
How should you dress for a formal workplace setting?
Dress in professional attire appropriate for the company culture.
How can verbal communication lead to workplace success?
Effective verbal communication fosters better relationships and clearer understanding, leading to improved collaboration and productivity.
Why is it important to repeat the person's name when introducing them?
Repeating the name helps to reinforce memory and ensure proper recognition.
How should you prepare for making a call?
Have a plan for the conversation and be ready to take notes if necessary.
What should you do if you forget what to say during a presentation?
Take a moment to collect your thoughts, or refer to your notes.
What should you do if you make a mistake at work?
Acknowledge the mistake, apologize if necessary, and take steps to correct it.