Word Choice
Why should you choose your words carefully when speaking to a potential customer online?
What is to avoid misinterpretation and keep the message clear without visual cues?
What does it mean to speak clearly in a sales conversation?
What is using simple, direct language and speaking at a steady pace?
What is one way to show professionalism during a sales call?
What is being punctual and respectful in your communication?
What’s a better alternative to saying “cheap” when describing a product in a virtual pitch?
What is “affordable” or “budget-friendly”?
How can asking clarifying questions help ensure clarity in communication?
What is it confirms understanding and prevents miscommunication?
Why is it important to maintain professionalism even when a customer is difficult?
What is it helps build trust and keeps the conversation productive?
How can using positive language in a virtual setting influence a customer’s perception?
What is it creates a confident and professional tone that builds trust even through a phone?
What are techniques you can use to make your message clearer during a sales pitch?
What are using examples and summarizing key points
During a virtual sales call, a client makes an inappropriate or off-topic comment. How should you respond professionally?
What is redirecting the conversation back to the topic politely and maintaining a respectful tone to preserve the business relationship?