Applications
Inpatient Providers (MD, PA, NP)
Orders
JH End-User Information (Template, Courses, Title, Provider ID (SER), User Status)
ARM2 (Access Request Manager)
MDI
Medical Devices Integration
A website programmed, maintained, and supported by the Epic Patient Access team. It allows end users to make Epic maintenance requests that are considered straightforward
Clear Cut
Name of the JH Hospital/Clinics going live on Epic 10/03/2020
Johns Hopkins All Children's Hospital
Front Desk, Appointment Scheduling, Referrals
Cadence
Accessing MyCloud, Epic Training Portal, People or Department Search
My JHMI
EPCS
Electronically Prescribed Controlled Substances
Registering in person with an enrollment supervisor, and downloading the Imprivata app on their phone in order to complete the authentication process allows a provider to do what?
e-prescribed Controlled substances in Epic
Tool/Software used to remote into end-users computer
Bomgar
Inpatient - Nurses, CNAs, Chaplin, Social Workers
ClinDoc
Epic Tip Sheets, Epic Blog, JH Training Info, JH Epic Downtime Procedures
Epic Training Portal
HIM
Health Information Management
Allows doctors and nurses to electronically exchange patient medical information Epic-to-Epic
Care Everywhere
Unsupported issues (Non Epic) are routed to
JHH IT
Doctors Office, RN, MA
Ambulatory
Spreadsheet created to help BT Specialist determine what team resolves specific issues
JH Matrix
FCR
First Call Resolution
PB issues are typically done through what system
Murdock
Number of times you would call JH Epic for a high priority call before you called the JH manager on call
3
Bed Planning, EVS, Patient Transport
Grand Central
Spreadsheet listing what Template is owned by what Epic Team
Template Owners
ASA
Average Speed to Answer
What three places can the JHHS Manual Chart Correction Guide be found
Epic tab in Epic Production
ServiceNow Knowledge Base
The Johns Hopkins Epic Training Portal
When is it okay to document in a JH case that has been closed?
Never