Scheduling Basics
If a patient calls to reschedule her appointment the day prior to her scheduled appointment time, this is the correct action to take...
What is Right click on the appointment and choose Reschedule, then schedule the patient for a new date/time?
If a patient has medical coverage through their employer's group health plan and Medicaid, this insurance should be listed as primary...
What is the group health plan?
These two things in a message should always match...
What is the subject line and the messaging template?
This is what I would put in the Estimated Arrive Date field...
What is the date you scheduled the appointment for?
This is how many pieces of HIPAA I need to verify before opening the patients file. I need to verify this many pieces of HIPAA no matter what, no matter who calls in for the patient, every time, no excuses...
What is three?
A patient has called and would like to know when his next appointment is. This is the best way to locate this information for the patient...
What is search for the patient using the inquiry screen (eyeball)?
*One of the main reasons why we search for the patient using the eyeball.
If your patient has an Anthem plan and their policy number begins with the Prefix of "R", it is this type of Anthem
What is a Federal Employee Program?
You need to send a message for a medication refill for Dr. Garcia and the patient informs you they would like to change the dose for the medication.
This is the correct template and subject line you would use for this message...
What is the zzmedication template and Garcia-Medication?
This is what I would put in the Complaint field...
What is the reason for visit?
I need to call at least this many hours before my appointment to cancel/reschedule...
What is two hours?
A patient calls to cancel their appointment one hour prior to the scheduled appointment time. This is the correct action to take...
What is Right click on the appointment and select No Show?
When adding a patient to Cerner for the first time, it is important to enter their name in exactly as it appears on this:
What is exactly how it appears on the insurance card?
A patient of Dr. Huffman calls in to request a follow up call from her doctor or nurse to discuss the next steps in her treatment.
This is the correct template and subject line you would use for this message...
What is zzclinicalconcerns/questions and Huffman-Clinical Concerns/Questions?
This is what I would put for the Attending Physician field...
What is the name of the doctor you scheduled with?
This is the Cerner application where we start EVERY call...
What is the patient inquiry screen or the eyeball?
This is how I would order an interpreter for any spoken language...
What is enter a comment in the scheduling comments box indicating the need for an interpreter and the requested language?
This is the number on the insurance card that identifies the person being treated...
What is the policy number?
You are sending a message for a patient of Dr. Glick who is requesting blood work results taken last week at University Hospital.
This is the correct template and subject line you would use for this message...
What is zzorders/results and Glick-Results?
This is what I would put in the Preferred Name field...
What is if the patient has a preferred name, such as a nickname?
Nicholas - Nick
William - Will or Bill
For most of IU Health clinics, this is how many No Shows I am allowed before I am up for termination...
What is three?
This is the correct format for entering in insurance information in the scheduling comments box...
What is Insurance Payer and Plan Name, Insurance Policy Number, Today's date, Your initials?
Why is it important to check insurance before scheduling?
To ensure the insurance is active and in-network.
Sally M. from ABC Hospital has called to request a copy of a patient of doctor Hernandez's previous radiology report and according to your KMG you need to send a Cerner message.
This is the correct template and subject you would use for this message...
What is zzadmin/paperwork and Hernandez-Paperwork?
Tell me what IU Health Portal is.
What is it is an online way to manage your own healthcare? You can view your test results, medical records, schedule appointments, pay your medical bills, and send messages to your doctors office.
This is where I can find out if a patient has been terminated from the office
What is the person comments bubble in the patient demographic bar?