Offer
Spectrum one upgrade is only available to these customers
What is customers with Internet at Any Speed?
The customer base you will manly call on Spectrum 1 upgrade?
What are older customers with no internet but are not on a fixed income
The price for 1 unlimited line
What is $29.99
These are the five internet packages we carry
What are SIA, Internet 100, Internet 300, Ultra, and Gig.
When adding one line of mobile the second line can be added at a later time and get the free line for 12 months
What is false it has to be added at the same time
Spectrum One upgrade is also available to existing customers but they don't have this
What is internet?
Cell phones can reduce the risk of dementia or similar degenerative diseases by providing mental stimulation is the form of...
What are games both online and offline and Tv shows and movies you can watch on the go.
The tool you can use to let the customer know how much they will save with Spectrum Mobile?
What is Savings Calculator
Common Objections:
I don't have a computer
I already have a internet provider
Common Rebuttals:
You don't have to have a computer to use internet
Asking discovery questions like how much do you pay
When adding the second line free we still charge the $10 one time activation fee
When positioning this offer to customers this is the phase we need to use?
What is Get two lines for the price of one (do not say buy one get one)
Two apps a customer can use to get their groceries delivered to their door?
What are Doordash and Instacart
On the Spectrum Mobile Website these are the steps you need to take to look up to see how a customer can use their current device?
Step 1-Click on bring your own device
Step 2-Click BYOD
Step 3-Check Compatibility
Webcams, Security Cameras, Tablets, Phones, Smart Tv's, Video game systems
What are alternate wifi compatible devices
The customer can add a By the Gig line as the free line
What is false it has to be a unlimited line
The free line of mobile will show as this on the bill
What is Credited?
A face to face conversation using internet and webcam?
What is Video chat or Facetime
The price of 2 lines of unlimited mobile without Spectrum One upgrade?
What is $59.98
The price of internet 300 with Wifi and two lines of Mobile on Spectrum 1 upgrade?
What is $84.98
If the customer currently has Spectrum Mobile at the grandfathered single line rates of $45/$55, their existing line will automatically be repriced to the multi-line rate of $29.99/$39.99
What is true
Spectrum One upgrade is the offer but it is also called this
BOGO- Buy One mobile unlimited line, Get second unlimited free x 12 Months
Two websites customers can use to look up info and learn new hobbies?
What is Google and YouTube
If you add 5 lines on a account with Spectrum 1 this one would be the free one
What is the last one you put in SM360
This is the price for internet 300 with Wifi and 2 lines of mobile after the first year of Spectrum 1 upgrade offer
What is $124.97
Customers who order an Unlimited Plus Spectrum Mobile plan will be billed for the $10 difference
What is true