TV
How many core TV products does Spectrum offer?
• 4 – Select, Mi Plan Latino, Silver and Gold
How much does the modem and modem activation fee cost
no charges
How many different contract lengths does Spectrum offer?
•Zero – Spectrum doesn’t have contracts
What does a Spectrum TV Silver, Internet and Home Phone cost per month? How much does the price increase in the second year?
• $124.97/month
• $20.00 increase to $144.97/month
• Plus any equipment and taxes/fees
Cost for international calls and to how many countries
70 and $5/month
How can a customer get Spanish Language Channels? 2 points
•Add Latino View to Spectrum Select, Silver or Gold (up to 20 Spanish channels)
• Spectrum Mi Plan Latino™ – replaces Spectrum TV® Select (145+ channels with over 75 Spanish channels, 22 English channels and Limited Basic PEG’s)
different internet option
Internet, Ultra, Gig
True or False. A customer has to get Spectrum TV Gold, Internet and Voice to qualify for the up to $500 contract buyout?
• False. All Spectrum Triple Bundles & all Spectrum TV/Internet Double Bundles qualify for the up to $500 contract buyout.
Procedure for contract buyout
The customer must be advised of all required redemption materials and that payment will be sent 2-3 weeks after successful processing of the request
The customer must be given the applicable link to the CBO Web site:
•English: https://www.spectrum.com/browse/content/contract-buyout
•Spanish: https://espanol.spectrum.com/browse/content/mycheck.html
How much are long distance calls to Mexico with Spectrum Voice®?
No cost, Spectrum Voice® includes unlimited calls to Mexico
Besides the # of channels, what else is included in Spectrum TV®?
•FREE HD
• 50,000+ On Demand movies
• FREE Primetime On Demand
•Spectrum TV App – every screen is a TV
What are the minimum internet starting speeds?
• 99% of markets have a starting speed of at least 100 Mbps
What is Security Suite and how much does it cost?
•Comprehensive anti-virus, identity and privacy protection
•Free with Spectrum Internet®
Mention 8 benefits of Spectrum phone
refer to training
How many HD channels are in the Spectrum TV® Gold package?
•200+, Includes Select TV, Digi Tier 1, Digi Tier 2, plus HBO, Showtime, The Movie Channel, Starz and Starz Encore
Can we complete the sale without a prepayment
Yes- if it is not mandatory