Appointment Type
CARELINK
30
Patients with infectious disease
Carelink patients should only be scheduled with the Carelink appointment type and with Myra Rutland.
Physicals and New Patient Appointments:
Dr. Blake Horton
No-Show Policy:
If the patient has 3 no-shows in a 1-year period they need to be scheduled in a Same Day in person or Open Access slot.
CMA, LAB NURSE
Gender-Affirming Care
Gender-Affirming Care includes medical, psychological, and social support that helps individuals live in alignment with their gender identity.
If you receive a call from someone requesting gender affirming care, please use the following response:
“I’m happy to schedule you for a primary medical or dental appointment at one of our four health centers. While gender-affirming care is not a service we provide, we encourage you to discuss any clinical questions or concerns directly with your provider during your visit. Would you like me to schedule a primary care appointment?”
Please deliver this message with warmth and clarity to ensure every caller feels supported. If you have questions or encounter uncertainty, reach out to your supervisor or me directly.
Personal Health Screenings
Appointment types for screenings related to sexually transmitted infections (STIs)
STI
check for availability within 24–48 business hours.
Step 2: No Availability Within 24–48 Hours
If no appointments are available within that timeframe:
Send a message to the FC Yasmin Williams
Dr. Hannah Sullivan
Sees all pediatric patients under age 13
Hyejin Cha
autism
As non-clinical people we want to refrain from giving the patient the idea they will be evaluated. That is a clinical decision. Our job is to make the appointment and let them discuss their clinical needs with their medical Provider
verbal understanding on the call and the appointment note should be consistent stating “patient would like to discuss autism with the Provider and next steps”
QuantiFeron 15
When patients call to schedule an appointment for a PPD test:
Clarify the Test Requirement: Ask if the test is needed for employment purposes.
Usual Provider Field
When creating a new patient chart, we need to set the Usual provider field as "AAA Registration."
Even after we schedule an appointment, the usual provider field will still reflect "AAA Registration."
Dr. Jeffrey Dunbar (MD)
*NO new patients
Pediatric Patient Reassignment
For pediatric patients who have HyeJin Cha listed as their usual provider:
Switching Providers
If a patient calls asking to see a different provider, we inform them that these requests are handled by a specific department and they will call them back within 24-48 hours notify Team lead or Floor champ to send an Athena Text
Initial Podiatry Evaluation
Established Primary Medical Care Patients
Initial Visit with a Podiatrist
30-Minute Appointment Time
If a patient calls regarding assistance with their utilities what must caller do ?
Ask the caller if they have faxed over the form from PECO, or PGW.
If the patient has not spoken with someone from PECO or PGW and has not had the form faxed to Spectrum, they must call PECO, or PGW and request them to send that form over to us.
Patient must bring all paper and form to appointment
PECO, PGW and BILL
If a patient has had the PECO or PGW form faxed to Spectrum, please transfer the call to Option 9.
Dr. Susan Gresko
No longer at Spectrum
Telehealth
No Peds
Must be on camera
Medicare: patients needed to be rescheduled as in person appointments only
Medicaid: can be rescheduled like any other appointment; telehealth or in person
restricted appts
These slots are intentionally placed on the provider’s schedule for specific purposes. The above appointment types can only be repurposed within 24 hours of the appointment date and time. If you receive a call from a patient before the 24-hour window, do not offer these restricted slots as an option or mention them to the patient. Instead, look for the next available appointment that is not restricted
Well Child Visit
15 min slot up to 11
GYN
With Usual provider
Established Appt type
Document appt notes
Dr. Amy Holland
Established pediatric patients who have previously been seen by Dr. Amy Holland should continue to be scheduled with her unless the matter is urgent and requires immediate medical attention. This update is intended to streamline scheduling while maintaining continuity of care for Dr. Holland’s established patients. All other pediatric patients should be scheduled with Dr. Hannah Sullivan, the pediatrician.
IUD insert or removal
Schedule telehealth consult with Heba or holland
Dr. Blake Horton