CHANNEL LINEUP
What is the minimum package needed to view Sportsnet LA?
Select (California)
What is the floor expectation for AHT?
650
What is the standard rate for single DVR service?
$12.99
What premium channel has a contract with MARVEL?
STARZ
3rd closest planet to the sun
Earth
Babyfirst TV comes in what package?
Silver or Tier 1
Provide two examples for overcoming prepayments...
-Another family/friend to make payment
-Checking information
-Prepaid card for cash only customers
-Assume payment
What is the price for Triple Select (promo rate) with wifi, and 3 DVRS?
How much is STARZ standalone?
$15.00
Which sea creature has three hearts?
Octopus
What tier(s) does El Rey come on?
Latino View and Digi Tier 1
What do you use in order to defend your offer?
Needs learned from customer/discovery
Triple Gold (promo rate) with Latino View, Ultra, 1 DVR and 1 HD STB
$185.79
How much is the premium pack in TV Choice?
$15.00
What is the only letter that does not appear in any U.S. State name?
Q
What package does Destination America come on?
TV Gold/Digi Tier 2
How to transition from internet only customers...
Use open ended questions to discover what they like to watch. Incorporate shows/genres in delivery.
DOUBLE PLAY SILVER (PROMO RATE) , 1 DVR, GIG, NO WIFI
$188.80
It appears James St. Patrick has it all, a drop-dead gorgeous wife, a stunning Manhattan penthouse, and the power and success that come with owning hot new nightclub Truth. But a closer look reveals a man living a double life. While loyal sidekick Tommy protects the cash-cow narcotics venture at all costs, Ghost's new reality is using Truth as more than a front to launder money.
POWER
What is Sulley's full name in Monsters, Inc?
James P. Sullivan
What package does the Music Channels come on?
All of them.
Name the entire call flow.
Opening, Discovery, Delivery, Defend, Recap
How much is installation for a Triple Play Gold with 5 DVR boxes and Ultra?
$49.99
A Miami-based blood splatter expert who doesn't just solve murders; he commits them too. In fact, he's a serial killer - but he only murders the guilty, so he feels justified with his lifestyle choices.
DEXTER
What age is the brain fully developed?
25