Use "Scope" for Fresher Breath
How many days do we check for signal levels?
Which tab has your flows on it?
Troubleshooting
What 3 ways can you open the WIN tool?
Dashboard Link - 3 Dots next to router - Tools Tab
How do you get updates to changes in an article?
Subscribe to it
What does ARM stand for?
A-Acknowledge R-Response M-Move Forward.
How do you login to a GWR?
Managed Devices > Wrench
What is the name of the billing program for CSG?
Where is the option to Factory reset the router in WIN?
What article has the construction number & info?
When should you ARM the customer?
At the beginning and every time they present another concern.
How do you login to a AWG?
Admin Ports
Where can you check to see an outage in OS?
Call Reason/Dashboard/Troubleshooting
Where do you view RSSi info if directed by the Flow?
Select one of the devices in question within the WIN tool.
Per scope of support, where do we send a customer if they wish to transition from residential to business?
Business Sales (SB Inbound Sales)
At what point of the call should you start a troubleshooting flow?
As soon as the issue has been identified.
Where do you check for T4 timeouts?
Logs
If you wanted to order pods, where do you have to go to place the order?
ACSR
Where is the health bar in the WIN tool?
Network - Run Check
What article has the steps to link spectrum to HBO Max?
What is the most important part of the call to SAM?
The last 25%
What box in the summary shows the speeds we are sending the modem?
Bandwidth
Where can you change a customer security code?
Dashboard - Tasks - Edit Account Access
Where do you go to port forward?
Advanced configuration - select device in question
What does it mean when an SAX1V1R is going from red to white?
The Router is overheating
What does SAM stand for?
Sentiment Agent Measurement