Contact Info
Who is the point of contact for vacation payout?
Peel Payroll
What is the call ahead policy?
* Call the client the day before to confirm the visit
Where do I do my training homework?
Sparks Central
What should you be wearing when you arrive at a client's door?
Scrubs
How many client interactions do we do per week?
over 100,000 interactions!
What is IT's contact number?
(416)-964-0322 ext. 2226
Where can I find policies?
Sparks Central
Where is the health and safety board?
PPE room
How often should I check my company email?
Multiple times in a work day
What other province do we operate in?
Quebec
Who is my point go contact to report a hazard?
* Supervisor
* Office
* HR
Talking about another client's details in public is a violation of which policy?
Privacy & Confidentiality Policy
Where can I find my client care plan?
Client details - Procura
What are the locations of Spectrum in Ontario?
Peel, Toronto, York
Who is my union rep?
Ben
What is the availability policy - which also aligns with the CBA?
Cannot change availability for a minimum of 1 year
Who do I contact for client concerns?
Supervisor
What is considered client abandonment?
Not seeing the client on a scheduled shift time.
What is our purpose statement?
We brighten lives!