Work Order History
This icon looks like a clock.
What is Order History?
UFC, Boxing, and WrestleMania are considered to be this.
What is an Event?
This form is used to escalate for answers to the question, “Where is my redemption check?”
What is the Contract Buyout Form?
Window I would add the Latino Tier from.
What is Premium Services?
This template can be used when a customer is getting collection phone calls and has already made a payment.
What is Collections Template?
This date is used to determine what day a change has taken place.
What is the bill date?
Options designed to prevent unauthorized purchases.
What is purchase pin/credit limit?
This form is used to correct a minor misspelling of an account holder’s name.
What is Name Change?
You can identify this pricing structure as it has a “S” in front of the package.
What is SPP?
This resource can be used to access all the representative tools.
What is VCOE Homepage?
This button can be used for a pending work order to see when a technician might arrive to the home.
What is Tech ETA?
Too Much for TV, Disney Movies and Playboy are considered this.
What is SVOD?
This form can be used to send various correspondences such as channel line up or welcome books.
What is Send Customer Information?
This can be used to filter your view for each line of business.
What is the Filter Check Box?
This resource, named after a Star Wars character, is used when higher access rights are needed.
What is YODA?
This job type can be used for verification on a credit for interruption of service.
What is Trouble Call?
Resource used to raise a credit limit.
What is the Helpline?
This form is used to find payments that have been misapplied to the incorrect account.
What is Payment Research?
When wanting to add services, you must click this button in order to place it in Current Services.
What is the Add button?
This method of auto payment can be set up by the customer on their my account only
What is EFT Auto Pay?
This order type is used for various types of requests from picking up equipment to burying a line.
What is Special Request Order?
Button in Gateway used to copy serial numbers to use in a PPV dispute form in UCM.
What is Verify?
Provided the names match on an account, this form can be used to transfer a payment from one account to another.
What is Account Balance Transfer?
When this button is grayed out you must use Available Services to add what the customer is wanting to include in their package.
What is the Modify button?
This tool is used to stop marketing information to a customer's home.
What is Contact Preferences?