CSG
If you receive an Error "Must have Wifi AO and Wifi" what are you supposed to do
Need to add AWG Outlet and Home wifi OPT in
You can not schedule Service Appointment (trouble calls) for issues related to which devices.
Router Devices
Which video packages can be sold to new customers?
All packages
HOW4411 is a copilot article about what?
Self-Installation Order Entry
What is it called when you Hand off the call to another department via Avaya AppBar.
Transfer
If you receive an Error "Unable to add selected offer" what are you supposed to do?
Selection already active. Do not try to select the same service twice.
If a customer without equipment selects Spectrum Internet with WiFi, they will be provided with which modem?
AWG 2.0 Modem
How many video packages are there in spp 3.0?
What does PR stand for in Copilot
Product Information
What do you do when the request type is call detail record request?
Transfer to Billing
If you receive an Error "Cannot have Spectrum Wifi without internet" what are you supposed to do
Make sure that internet and Wifi are the same.
If an account has a disconnect order that completed within 60 days what do you do?
Place a restart order
Spectrum customers can purchase which mobile data plans from us?
the gig, unlimited, or unlimited plus
What does HOW stand for in Copilot?
How To Articles
Transfer to Internet Repair
Which button do you click to go ahead an process a change of service in CSG?
Select Order Workflow
Customers can request to change or personalize the Security Code over the phone or where else?
How many lines of spectrum voice can a customer have on one account?
Two
How Can you save a copilot article to access at a later time?
Subscribe
Three Dots next to NO DISCOUNT
Before transferring determine the purpose of the call and perform what?
Verification
What is the highest dollars off offer a customer with SPP 3.0 tv select + internet on a promotion can receive?
$50
Where can you access the most common used articles in Copilot?
Popular section
What do you do when the request is Change Account security code?
WARM Transfer to billing