Mobile
How much are each of our mobile plans without any promotions?
BTG: 19.99
Unlimited: 29.99
Unlimited+: 39.99
In what article can you find information about a cx calling in about connecting their Mobile devices to the AW network to receive a Speed Boost up to 1 Gig?
GEN8779
75 mbps - 245 mbps
I'm upgrading their internet but I'm not sending any equipment. What install code do I need to use in CSG?
No Truck or XT
Yes or No: A customer comes in with acquisition rate internet and TV stream. They want to remove the stream and you do so. Does this count as a Single Play Save?
No
How much does the mobile go up if you remove the tv service but keep the internet?
It doesn't go up at all. The only way it will go up is if they remove int from the acct.
"I am not turning in my modem or my HD box because I lost them. How much am I going to be charged on my final bill?" (What Co-Pilot article would you use to figure out how much this customer will owe and how much are those two pieces of equipment each?)
-GEN2413 SBPP Spectrum Business Pricing and Packaging
- Modem: 60$
- HD Box: 97$
"I don't want to answer any more of your questions... I've already switch but I'm not telling you to who. I will let you know it's a lot cheaper and I'm only paying 24.99 for 500 mbps." USING THE ZIP 54241 (With the limited information provided by this cx what tool would you use to figure out who that provider is and who is the actual provider in this instance?)
Competitive Edge & Frontier
Yes or No: Can you put regular cloud DVR (4.99$) on tv select?
No
How far in advance can I schedule my voluntary disconnect?
30 days
With the phone balance buyout program, the customer must bring over how many lines & how many of those have to be ported in?
ATLEAST 3 Line need to be moved over and ATLEAST 1 needs to be ported over
60 Days
"I'm switching to Windstream because they're running an incentive where you get a discount on your internet when I bundle my cell phone service with them." Use the zip code 28216 (who is the mobile provider & how much is the incentive saving them?)
AT&T is the mobile provider & the discount is $20 a month
"I am paying 116.99 for my internet with you guys and I want to disconnect because I am switching to Verizon Home internet for 59.99." What package does the customer have currently with us for this price & What would your value save sound like (Pitch it to me)
Internet Ultra @ standard rate
Yes or no: if an account is delinquent does a self-install require the truck roll fee and how much is it?
Yes and 65$
"I am currently with Verizon and my family plan is running us about 245 for 4 lines of unlimited data. I want to come over to spectrum but I'm not sure of what they price would be... Could you help me figure that out?" How much would this cx be saving monthly, yearly, and what would be they price for all 4 of their lines with us on unlimited+ plan?
Monthly: 115.03
Yearly: 1,380.36
Unlimited+ service w/ free line: 129.97 (159.97)
"Hey, I actually lost my login information for the My Spectrum App can you please help me figure out who I need to contact about that?" (Who would I send this customer too & what article would you use to figure this out?)
Internet repair and GEN6675 Scope of Support for Residential Queues
what is the acquisition rate for Starlink and what are the speeds that they provide?
120$/mo. & speeds typically are between 25 - 220 MBPS
True or False: Spectrum Internet will be required for customers who opt not to use Spectrum Receivers
True
"I just rolled off of my free mobile line and I don't really want to keep the service anymore because it isn't free. Can you disconnect me at the end of the cycle, so I don't have to pay the 29.99?" What would you offer him/her in this instance?
The 10$ mobile roll off credit that is available in SM360.
Billing -> Promotions -> View available promotions
1x3 MBPS
"I was stopped in the store and the salesperson started an account for me, but I don't want it. I have DirecTV ultimate and 500 internet with AT&T right now and I like it. (Using the zip code 28274 what is the current rate their paying for this service and what would be equivalent package?)
- currently paying 198.44 with DirecTV & AT&T
- equivalent would be Select Signature & Int. Ultra
I want TV select, 4 HD Receiver, Entertainment View Plus, Internet Ultra, Wi-Fi, 4 Wi-Fi pods, voice line with 3 Unlimited Plus mobile lines at standard rate. (NEW PRICING)
Core Service: 346.72
Unlimited Plus Mobile $119.97
- Select: 89.99
- Broadcast fee: 25.75
- 4 rec: 54
- Ent. view+: 25
- Int: 89.99
- Ultra: 20
- Wifi: 7
- Wifi Pod: 12
- Voice: 22.99
- 3 Unl.+: 119.97
What are the 9 instances where you would need to read off/offer the broadband disclosures to a customer?