Things You Wanna Do!
When entering a Walmart store, what system should you log into right away to document your visit?
What is VOLT?
You're working at your Spectrum table and decide to leave your lunch, drink, or personal belongings on the display. Is this acceptable?
What is no, never place personal items or food on the display table?
This Spectrum Mobile plan starts at $30 per additional line and includes 5 GB of high-speed mobile hotspot data each month.
What is the Unlimited plan?
When a customer bundles Spectrum Internet with two Mobile lines, what type of price guarantee do they receive, and what free equipment benefit is included?
What is a 2-year price guarantee and free Advanced WiFi.
What piece of equipment brings the Internet signal from the Internet Service Provider (ISP) into a customer's home and establishes the Internet connection?
What is the Modem.
What two things should you always wear to represent Spectrum professionally while working in Walmart?
What are Spectrum-branded apparel and your name badge?
While working on the sales floor, you start scrolling through social media or texting friends on your personal phone. What rule are you breaking?
What is using your cell phone for personal reasons while on the floor?
For $40 per additional line, this plan provides 10 GB of hotspot data and unlimited talk, text and data in more than 215 countries and destinations, with international data speeds reduced after 10 GB.
What is Unlimited Plus?
When a customer bundles Gig or 2 Gig Internet with two Mobile lines, what free Mobile upgrade can they receive?
What is an upgrade from Unlimited to Unlimited Plus on both lines.
What piece of equipment broadcasts a WiFi signal, allowing wireless devices like smartphones, laptops, and Smart TVs to connect to the Internet?
What is the Router.
When a customer needs assistance with something outside your area of expertise, who should you direct them to?
Who are Walmart associates?
A customer walks away from your table, and you decide to follow them through the store to continue your sales pitch. What are you doing wrong?
What is roaming or following customers instead of staying within 3 feet of your approved table location?
This exclusive benefit allows eligible Unlimited Plus and Unlimited Plus Premium customers to upgrade their phones without having to pay off their existing device first.
What is Anytime Upgrade?
When a customer bundles Spectrum Internet and TV, what streaming device is included at no additional cost?
What is Xumo.
What Spectrum equipment helps eliminate WiFi dead spots and improve wireless coverage in rooms and areas of the home with weaker signals?
What are WiFi Extenders.
What approach should you use when a customer tells you they are not interested in Spectrum services?
What is the "One No and Go" approach?
A Walmart employee is having a busy day, and you begin pitching Spectrum services to them while they are working. Is this allowed?
What is no, you should never pitch to store employees while they are working?
This $50-per-additional-line plan includes 50 GB of high-speed mobile hotspot data, international coverage in 215+ countries with 20 GB of high-speed international data, and 4K UHD video streaming.
What is Unlimited Plus Premium?
What is the length of the price guarantee when a customer bundles all three Spectrum services: Internet, Mobile, and TV?
What is a 3-year price guarantee.
This feature provides up to 8 hours of backup power to help keep customers connected during a power outage.
What is the battery backup included with Invincible WiFi?
If Walmart management gives you specific instructions regarding where to work or how to conduct business, what are you expected to do?
What is follow the directions given by store management?
You have a disagreement with a customer or Walmart employee and begin arguing or speaking disrespectfully. What expectation are you violating?
What is treating customers and store employees with respect and maintaining professional behavior?
Name TWO additional benefits included with Unlimited Plus Premium that help customers save money or connect another device.
What are up to $360 off a new phone through a $10 monthly credit and a free smartwatch data plan?
What is the biggest advantage of moving a customer from a two-service bundle to a three-service bundle?
What is a longer price guarantee, increasing from 2 years to 3 years, along with additional bundle savings and benefits.
This feature allows customers to find their favorite shows and movies with a single press of a button on the Xumo remote.
What is Voice Search?