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100

What is the eligibility requirements for the one free mobile line for new customers?

New customers purchasing internet/ SBC / Voice

100

MOBILE COMP! For in portfolio mobile sales: How much are each additional mobile lines worth?

$125!!!!!!!!!!!

100

Once you gain a commitment for core services, what does the free mobile pitch sound like?

'With this order, you now qualify for one free Mobile line. Would you like to take advantage of this'? This question without fail gets a response similar to, 'What’s that? Or, yes what do I have to do to get that'? Then just tapping into all the information from our Mobile trainings helps close the deal.

100

What should you tell every customer to be on the lookout for after the order has been processed?



Fraud Verification Check Email



100

What is the SOP for Mobile?

AES-1 Network Activated New Mobile Customer

SR AES-2 Network Activated New Mobile Customer

200

What is the eligibility requirements for the one free mobile line for new customers in regards to how long the customers have to take advantage of the offer?

within 30 days of a qualifying core order (based on order entry date)

200

MOBILE COMP! How much are additional mobile lines worth when it is outside of your portfolio?

$50

200

What are the Data Allowances for each of our 3 plans? (What do they throttle at?)



BTG-5GB, Unlimited-20GB, & Unlimited Plus-30GB

200

What is the most expensive phone we have?

Galaxy Z FOLD 4- $38.88 for 36 months

200

Give me the 2nd month pricing for the following: Internet 300, WIB, 1 Phone Line, TVE, Mobile and the Moto G Pure financed for 36 months.

$113.96 

300

What happens if the customer doesn't retain the phone and internet bundle as it pertains to the free mobile line for new customers?

Mobile pricing moves to BAU Pricing
300

MOBILE COMP! At 12 internet connects, how much are mobile sales worth inside your portfolio?

$235!!!!!!

300

Give a Spectrum Mobile Value Statement

-We are easy to do business with because of our simple and easy plans

-We utilize the largest, most reliable LTE network and have the best devices in the industry- so our customers can be more productive

-We offer the best pricing in the industry- so our customers can invest those savings into their business

300

What is the cheapest smartphone we have to offer?

Moto G Pure-$4 for 36 months

300

What is the cheapest IPAD we have? 

Ipad 9th GEN-$12.77 for 36 months

400

Who is eligible for buy one get one free mobile line?

Existing Spectrum Business Internet customers, or customers with a pending order for Spectrum Business Internet, who add one or more paid Spectrum Unlimited/Unlimited Plus Lines.

400

MOBILE COMP! What is the mobile upgrade/additional lines rate a la carte?

$50

400


How much are Apple Watch Plans per month?



$10- No activation charge, first 3 months free.

*does not count a mobile line for compensation purposes

*must have an active Iphone with Spectrum Mobile to activate

400

What is the cheapest Iphone we have?

Iphone SE-$11.94 for 36 months

400

What is our current trade in offer?

Value of trade in, plus an extra $100

500

MOBILE COMP! When are mobile psus/additional mobile line upgrades commissionable to us?

Within 90 days of initial internet connect by the SAME AGENT

500

MOBILE COMP! When are mobile services sold considered at the a la carte rate?

When qualified Mobile services sold after ninety (90) days of the initial Acquisition Core Internet Connect for the account, or Mobile services sold by a different Agent than that of the Core and/or Mobile Acquisition Order.

500

When the customer opts for the 24 month payment plan, what does the initial payment cover? (4)



first month of service, first payment of phone, $10 activation fee & taxes for device



500

What is the dial code to find a customer's IMEI?

*#06#

500

With Verizon, how do you request a number transfer pin?

-From your device, dial #7678. You'll receive a text message with a secure link to get your 6-digit Number Transfer PIN. 

-You can also request a Number Transfer PIN from the Account Settings of your My Verizon account online, or using the app. 

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